Clinical Patient Experience Consultant

AdventHealth; Florida; On-site; USD 85,000 - 157,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

Parental Leave

Career Development

Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Florida is seeking an experienced nurse leader to drive patient experience improvements across the care continuum. You will gather patient feedback, analyze data, and design plans to enhance care delivery while coordinating with physicians, nursing, and administrative teams.

The role requires an RN with 10+ years in healthcare, 3+ years in patient experience consulting, and 5+ years as a nurse manager in acute care, plus CMS CAHPS and change-management skills.

Qualifications

• RN with strong patient experience leadership.
• 10+ healthcare experience.
• 3+ years in patient experience consulting in a multi-campus setting.
• 5+ years as a nurse manager or above in an acute care setting.
• Demonstrated history of improving patient experience.
• CMS CAHPS knowledge and survey process expertise.
• Ability to influence senior leadership and drive change.
• Excellent presentation and communication across levels of the organization.

Responsibilities

• Gather patient feedback through surveys, interviews, and other methods to identify improvement areas.
• Analyze data to understand patient needs and preferences.
• Create plans to enhance patient experience based on data analysis.
• Execute improvement strategies by modifying processes, policies, and practices.
• Keep stakeholders informed about initiatives, progress, and outcomes.
• Collaborate with physicians, nursing, non-clinical and executive leadership to ensure holistic care delivery.
• Explore and integrate new technologies and methodologies to improve care delivery.
• Continuously track the impact of implemented changes on patient experience.

Skills

Strong communication

Nurse leadership

Patient experience

CMS CAHPS knowledge

Change management

Analytical skills

Cross-functional collaboration

MS Office

Problem solving

Education and adult learning

Education

Bachelor's of Nursing

Master's of Nursing

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Six Sigma

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Gathers patient feedback through surveys, interviews, and other methods to identify areas for improvement. Analyzes data to understand patient needs and preferences. Creates plans to enhance patient experience based on data analysis. Executes improvement strategies by making necessary changes in processes, policies, and practices. Keeps all stakeholders informed about the initiatives, progress, and outcomes. Focuses on the needs and preferences of patients in all aspects of care delivery. Other duties as assigned. Works with various stakeholders to ensure a holistic approach to patient experience improvement. Explores and integrates new technologies and methodologies to improve care delivery. Continuously tracks the impact of implemented changes on patient experience.

Knowledge, Skills, and Abilities:

• Demonstrates strong communication, organization and follow-through skills, managing patient experience improvement initiatives, projects and programs. [Required]
• Skilled demonstrated experience as a nurse leader driving patient experience improvement [Required]
• Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services [Required]
• Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives [Required]
• Flexibility and adaptability to change [Required]
• Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership [Required]
• Strong attention to detail and ability to problem-solve effectively. [Required]
• Strong consultant skillset, with the ability to influence all levels in the organization [Required]
• Exhibits excellent complex analytical, and change management skills [Required]
• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions [Required]
• Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care [Required]
• Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process [Required]
• Expertise in effective methods of education and adult learning practices [Required]
• Ability to lead, organize and work on multiple initiatives/projects without compromising work [Required]
• Proficiency in Microsoft Outlook, Word, PowerPoint, Excel [Required]
• Lean or Six Sigma application knowledge [Preferred]

Education:

• Bachelor's of Nursing [Required]
• Master's of Nursing [Preferred]

Field of Study:

• in nursing
• in healthcare or business related field

Work Experience:

• 10+ healthcare related experience [Required]
• 3+ experience in a patient experience consulting role in a multi-campus setting [Required]
• 5+ experience as a nurse manager or above in an acute care setting [Required]
• Demonstrated history of leading strong improvement results in patient experience [Required]

Licenses and Certifications:

• Registered Nurse (RN) [Required]
• Certified Patient Experience Professional (CPXP) [Preferred]
• Six Sigma [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$84,531.20 - $157,248.00

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.