RN Patient Experience Coach & Training Leader

CommonSpirit Health; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ seeks a Patient Experience Coach to foster a patient-centered culture. You will guide staff to enhance the patient journey, improving communication, empathy, and service, with daily training, coaching, and workshops on best practices.

Requirements include a BSN, 3+ years as an RN, AZ RN license, and BLS. Preferred leadership experience and a focus on patient experience across hospital operations.

Qualifications

• Bachelor of Science in Nursing (BSN) required.
• Three or more years of experience as an RN.
• AZ RN license required.
• Basic Life Support (BLS) certification required.

Responsibilities

• Participates in daily patient rounds and other patient satisfaction activities.
• Connect with the patient and actively listen to identify strengths and opportunities for improvement.
• Promote the Five Fundamentals of Service (AIDET) and Evidenced Based Practices for patient interactions.
• Communicate effectively with patients and families to resolve issues and provide service recovery using HEART Service Recovery model.
• Respond to service requests and feedback from Care Advisor.
• Provide hands-on patient care as appropriate to meet patient and department needs.

Skills

Communication

Interpersonal skills

Patient experience knowledge

Education

BSN

Arizona RN License

BLS Certification

Job description

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ seeks a Patient Experience Coach to foster a patient-centered culture. You will guide staff to enhance the patient journey, improving communication, empathy, and service, with daily training, coaching, and workshops on best practices.

Requirements include a BSN, 3+ years as an RN, AZ RN license, and BLS. Preferred leadership experience and a focus on patient experience across hospital operations.