RN Patient Experience Coach: Elevate Care & Satisfaction

Dignity Health; Gilbert (AZ); On-site; USD 52,000 - 77,000; Full time

Job summary

Mercy Gilbert Medical Center in Gilbert, Arizona, is seeking a Patient Experience Coach to foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. The role drives improvements in communication, empathy, and service.

Daily duties include training, coaching, and facilitating workshops on patient experience best practices. Exceptional communication and RN-level healthcare operations knowledge are essential for success.

Qualifications

• Bachelor's degree required.
• Three or more years of RN experience.
• Registered Nurse: AZ license.
• American Heart Association Basic Life Support certification required.

Responsibilities

• Conducts training and coaching on patient experience and staff interactions.
• Facilitates workshops on patient experience best practices.
• Analyzes feedback and collaborates on improvement strategies.
• Promotes Five Fundamentals of Service AIDET and Evidenced Based Practices.
• Responds to service requests and feedback using HEART Service Recovery.
• Provides hands-on patient care as appropriate to meet patient needs.

Skills

Communication

Interpersonal skills

RN experience

AHA BLS

Education

Bachelor's Degree

Job description

Mercy Gilbert Medical Center in Gilbert, Arizona, is seeking a Patient Experience Coach to foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. The role drives improvements in communication, empathy, and service.

Daily duties include training, coaching, and facilitating workshops on patient experience best practices. Exceptional communication and RN-level healthcare operations knowledge are essential for success.