RN Nursing Supervisor - Internal Medicine Primary Care

Southshorehealth; Norwell (MA); On-site; USD 39,000 - 89,000; Full time

Job summary

South Shore Health is seeking an experienced Nursing Leader for the SMC Internal Medicine PB department in Norwell, MA. This full-time role directs daily clinical operations, mentors staff, and ensures quality patient care within ambulatory settings. BSN required; minimum four years of nursing experience with supervisory background.

Strong communication, triage, and EMR skills are essential for success. Responsibilities include staffing, budgeting support, staff development, and cross-department

Qualifications

• Graduate from an accredited school of nursing. BSN Required.
• Four or more years of nursing experience; ambulatory setting preferred.
• Past supervisory experience a must.
• Current MA State RN licensure; BLS certification.
• telephone triage experience; strong communication and clinical skills.
• Proficient with electronic medical records and registration/billing systems.

Responsibilities

• Direct the daily clinical operations of the department and ensure compliance with standards.
• Participate in nursing process to provide quality patient care.
• Delegate staff assignments and manage scheduling and staffing needs.
• Order supplies and maintain department inventory; ensure equipment is maintained.
• Resolve patient issues and escalate to Manager and Providers as needed.
• Promote safety culture and incident reporting per policy.
• Oversee budget management and time sheets; support hiring and staff development.
• Lead staff training, onboarding, and performance evaluations.
• Communicate changes and quality improvements through huddles and meetings.

Skills

Leadership

Staff supervision

Communication

Telephone triage

Interpersonal skills

EMR proficiency

Problem solving

Education

BSN

Tools

EMR system

Job description

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number: R-23924

Facility: LOC0020 - 143 Longwater Norwell143 Longwater Drive Norwell, MA 02061

Department Name: SMC Internal Medicine PB

Status: Full time

Budgeted Hours: 40

Shift: Day (United States of America)

Compensation Pay Range: $38,745.93 - $89,040.90

ESSENTIAL FUNCTIONS

• 1. Direct the daily clinical operations of the department ensuring compliance with applicable standards and regulations. Ensure adherence to departmental goals and objective.
• 2. Participate in the nursing process to ensure the provision of quality patient care.
• 3. Delegate staff assignments appropriately.
• 4. Order supplies and maintain departmental inventory. Ensure all equipment is used properly and adequately maintained.
• 5. Resolve patient issues and reports these problems appropriately to Manager and Providers.
• 6. Promote a culture of safety by assisting staff to report incidents in web-based safety reporting system; follow policies for employee and patient injuries.
• 7. Ensure quality control through established specific measures.
• 8. Participate in the assessment of staffing needs by maintaining a master work schedule adjusting staff and forecasting staffing needs.
• 9. Complete weekly time sheets and reports over-time to Manager. Participates in the management of the departmental budget.
• 10. Assist in the selection and hiring of staff. Oversees orientation and preceding of all new staff educational needs and staff development plans.
• 11. Participate in the training and evaluation of staff. Consult with Nurse Educator regarding staff educational needs and staff development plans.
• 12. Communicate changes and quality improvements with staff by conducting daily huddles, departmental meetings, and communication book, etc
• 13. Work collaboratively with Operations Manager. Communicate problems that may arise in a timely manner. Address personnel problems, i.e.: problems with Time and Attendance.
• 14. Communicate needs that may arise to nurse manager and operations leader.
• 15. Attend and participates in assigned leadership Meetings.
• 16. Work as a Team member across organization and support offsite clinical work when needed. Work collaboratively with all departments.
• 17. Communicate effectively with other Managers and Supervisors.
• 18. Perform other duties that may be assigned from time to time.
• 19. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
• 20. Abide by and promote all SSMC Service Standards.

JOB REQUIREMENTS

Minimum Education

Graduate from an accredited school of nursing. BSN Required.

Minimum Work Experience

Four or more years of previous nursing experience required. Experience in an ambulatory environment required. Past supervisory experience a must.

Required Licenses / Registrations

Current MA State RN

Required Classes/Certifications

BLS - Basic Life Support

Required additional Knowledge and Abilities:

Telephone triage experience required.

Excellent interpersonal skills, including the ability to treat the patient and staff respectfully, with patience and compassion.

Excellent written and verbal communication skills.

Excellent problem solving and decision making skills.

Employee must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, e-mail, and other computer software as required.

Flexibility regarding scheduling or multi location assistance may be requested from time-to-time in keeping with clinical or business concerns.

variable shifts which may include evenings/weekends, occasional on call, flu clinics in the fall

Responsibilities if Required:

License/Registration/Certification Requirements:

ACLS (AHA) Advanced Cardiac Life Support Certification - American Heart Association (AHA) (Including courses offered through SSH), Basic Life Support (BLS) Certification - American Heart Association (AHA) (Including courses offered through SSH), INSTRUCTOR- Advanced Cardiac Life Support (ACLS) - American Heart Association (AHA) (Including courses offered through SSH), INSTRUCTOR- Basic Life Support (BLS) - American Heart Association (AHA) (Including courses offered through SSH), LPN - Licensed Practical Nurse - Board of Registration in Nursing (Massachusetts), RN-Registered Nurse - Board of Registration in Nursing (Massachusetts)