RN Navigator - Complex Care Program

LCMC Health; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization in New Orleans seeks an experienced Registered Nurse to coordinate communication and patient care management. Responsibilities include facilitating appointments, providing education, and ensuring continuity of care throughout the treatment process. Candidates must hold a Bachelor's degree in Nursing, Louisiana RN license, and BLS certification, with a preference for those with two years of professional nursing experience. This role involves working days and supporting patients during challenging times.

Qualifications

• Preferred: Bachelor’s degree in Nursing (BSN) or must obtain a BSN within three years.
• 2 years of professional nursing experience in specialty area required.
• Louisiana State Board of Nursing – Registered Nurse License required.
• American Heart Association – Basic Life Support (BLS) Certification required.

Responsibilities

• Coordinates communication regarding the treatment plan among team members.
• Facilitates patient appointments for consults and support services.
• Provides education and support for patients navigating treatment decisions.
• Documents patient teaching and interactions according to needs.

Skills

Communication

Patient education

Care coordination

Problem-solving

Education

Bachelor’s degree in Nursing (BSN)

Job description

General Duties

• Coordinates written and verbal communication relating to the medical treatment plan between the patient, family, physician, physician staff, and other team members.
• Communicates and coordinates the treatment plan to internal and external departments and agencies, as needed, to establish and maintain the continuity of patient care. Assists patients in understanding their diagnosis, treatment options, and the resources available. Reviews the medical documentation to assist the physicians in obtaining complete and accurate documentation of their medical treatment plan. Serves as an essential link between patients and all other care providers.
• Facilitates appointments for consults and support services within established service standards, including social workers, PT, OT, ST, dietitians, physicians, financial resources, etc. Follows patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources. Works with service line personnel to collect data, track outcomes, and support strategic planning processes. Demonstrates the knowledge, skill, and coordination to provide nursing care and guidance to the patient from screening to survivorship.
• Systematically and continually performs the functions of assessing, planning, implementing, and evaluating the care according to the nursing process. Assists patients and their family members to navigate the system by helping them find solutions to treatment-related problems. Provides education and information to the patient and family, helping to make the care seamless, continuous, and comprehensive. Initiates and documents patient teaching—including family and significant others—based on assessment of needs. Uses the appropriate patient education documentation modality regarding the disease process, expected side effects of treatment, and community resources.
• Supports the patient during difficult decision‑making periods. Functions in an organized and time‑conscious manner.
• May initiate and perform ongoing review of policies related to services provided. Where appropriate, updates or writes new policies to enhance professional practice. Serves as a resource for community educational events such as health fairs, screenings, symposiums, and lectures as well as staff education.

Education Qualifications

• Preferred: Bachelor’s degree in Nursing (BSN) or must be able to obtain a BSN within three years of date of hire.
• Required: Bachelor’s degree in Nursing (BSN) or must be able to obtain a BSN within three years of date of hire.

Experience Qualifications

• Required: 2 years of professional nursing experience in specialty area.

Licenses and Certifications

• Required: Louisiana State Board of Nursing – Registered Nurse License.
• Required: American Heart Association – Basic Life Support (BLS) Certification.

Work Shift

Days (United States of America)

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.