RN House Operations Administrator - Per Diem-1

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 62,000 - 97,000; Full time

Benefits offered by this job

Career Pathways to Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

NorthShore University HealthSystem seeks an RN House Operations Administrator (HOA) to lead hospital operations during off-hours and shifts when senior leadership is unavailable. You will oversee patient flow, staffing, safety, and emergency response, making real-time decisions to ensure continuous, high-quality care across units.

The HOA serves as the central decision-maker for realtime operations, provides direction to staff, and partners with leadership to address urgent clinical or

Qualifications

• Bachelor's degree in Nursing required.
• Master's in Nursing preferred or
• Master's in Health Administration preferred.

Responsibilities

• Supervision and leadership: acts as house-wide supervisory clinical and operational authority during assigned shifts.
• Directs real-time shift-based clinical and operational activity including patient flow, staffing, and resource allocation.
• Maintains situational awareness of capacity, acuity and resources; escalates to leadership as needed.
• Provides guidance and coaching to Charge Nurses and frontline staff to ensure safe operations.
• Performs safety rounds, monitors compliance with standards and policies.
• Leads emergency response and safety initiatives across the hospital.

Education

Bachelor's Degree in Nursing

Master's Degree in Nursing

Master's Degree in Health Administration

Job description

Hourly Pay Range: $45.21 - $70.08 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: (if applicable)
• Position:
• Location: [City, IL]
• Full Time/Part Time: [Full Time / Part Time]
• Hours: Monday-Friday, [hours and flexible work schedules]
• Required Travel:

A Brief Overview

The RN House Operations Administrator (HOA) serves as the highestlevel clinical and operational leader on duty during their assigned shift when senior leadership is not on site. The HOA provides hospitalwide oversight of clinical operations, patient flow, staffing, safety, and emergency response. Acting in the interest of the organization, the HOA exercises independent judgment and has the authority to interpret and enforce policies, provides direction to team members, direct clinical and operational activity, resolve complex issues, allocate resources, and make real-time decisions necessary to ensure continuity of safe, highquality patient care across all units. The role functions as the central decisionmaker for realtime operations, support frontline staff, coordinating interdepartmental activity, and maintaining situational awareness of capacity, acuity, and resource needs. When circumstances require additional review, investigation, formal follow-up, or action related to a team member's performance, conduct, or employment status, the HOA partners with the appropriate supervisor, department leader, Human Resources, and/or chain of command to ensure matters are addressed through the proper process. The HOA escalates clinical, operational, safety, staffing, or employee-related concerns to the appropriate leadership chain as needed based on urgency, risk, scope, or organizational policy.

What you will do:

• Supervision and Leadership
  * Exercises independent judgment and serves as the house-wide supervisory clinical and operational authority during assigned shifts when senior leadership is not on site.
  * Provides direction, supervision, coaching, and mentoring to Charge Nurses, Resource Team staff, and other clinical and operational team members as needed to support safe and effective hospital operations.
  * Directs real-time shift-based clinical and operational activity, including patient flow, staffing deployment, resource allocation, issue resolution, and response to emergent or high-risk situations.
  * Manages shift-based performance in real time, provides coaching and feedback as appropriate, and provides performance feedback upon request or when appropriate to support leader awareness, team member development, and continuity of expectations.
  * Partners with the appropriate supervisor, department leader, Human Resources, and/or chain of command when situations require additional review, investigation, formal follow-up, or performance management action.
  * Keeps hospital leadership and the appropriate chain of command informed of significant clinical, operational, staffing, safety, patient experience, or employee-related situations requiring escalation, follow-up, or leadership awareness.
• Patient Flow & Throughput Management
  * Supports real-time patient placement, transfers, and discharges to optimize hospital capacity and reduce delays.
  * Collaborates with the central command center (Hub)/CMC, Emergency Department, and Admitting to ensure efficient patient throughput.
  * Serves as the final arbiter for complex patient placement decisions based on clinical acuity and resource availability.
• Hospital-Wide Clinical Oversight
  * Conducts regular rounds across all clinical areas to monitor patient acuity, assess operational needs, and ensure adherence to standards of care.
  * Serves as the primary clinical and administrative authority in the absence of senior leadership, making critical decisions to maintain safe operations in partnership with acute care leadership * Functions as an expert clinical resource for all staff, providing guidance on complex patient care issues and intervening in high-risk situations.
• Staffing and Resource Allocation
  * Assesses and adjusts staffing levels across all units in real time based on census, acuity, and skill mix.
  * Directs the allocation of resource team, float pool, and agency personnel to address immediate staffing needs.
  * Monitors staff assignments to ensure they are appropriate for patient needs and staff competencies.
• Emergency Response and Safety
  * Leads the hospital's response to clinical emergencies, including RRTs, Code Blue, and other critical events.
  * Conducts safety rounds to identify and mitigate risks, ensuring a safe environment for patients and staff.
  * Ensures compliance with all regulatory standards (e.g., The Joint Commission, IDPH) and hospital policies.

What you will need:

• Bachelors Degree Nursing Required
• Masters Degree Nursing Preferred Or
• Masters Degree Health Administration Preferred
• 3 Years Minimum of three years of progressive nursing experience, with at least two years in a formal or informal leadership role (e.g., Charge Nurse, Team Lead, Supervisor).
• 1 Year Experience in a critical care or high-acuity setting is highly preferred.
• Demonstrated leadership ability with experience in direct supervision and staff development.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills for effective conflict resolution and team collaboration.
• Registered Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) Required And
• BLS - Basic Life Support (CPR and AED) - American Heart Association (AHA) Required And
• Advanced Cardiovascular Life Support (ACLS) - American Heart Association (AHA) or obtained within 90 days of hire Required

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities