Outpatient Services Coordinator

Jersey Community Hospital; Jerseyville (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement

Paid Time Off

Tuition Reimbursement

Health Savings Account

Wellness Program

Employee Assistance Program

Job summary

Jersey Community Hospital is seeking an Outpatient Services Coordinator—a hybrid role combining direct nursing care with clinical and operational responsibilities. You will perform patient assessments, coordinate staffing and scheduling, and serve as a liaison for physicians, patients, and departments.

The position includes evening House Supervisor shifts from 3:00–7:00 PM, requires IL RN license with at least three years of clinical nursing, BLS/ACLS, and strong leadership and communication

Qualifications

• Current RN license in the State of Illinois.
• Minimum of three (3) years of clinical nursing experience.
• Current BLS and ACLS certification.
• Strong interpersonal, organizational, and communication skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Demonstrated leadership, problem-solving, and decision-making abilities.
• Proficiency with electronic medical records and computerized scheduling systems.

Responsibilities

• Provides direct nursing care in accordance with established standards of practice, organizational policies, and applicable regulations.
• Documents patient care accurately, completely, and in a timely manner in the medical record.
• Maintains clinical competency in all services provided within the department.
• Coordinates daily department operations, patient flow, and service delivery.
• Serves as the primary point of contact for physicians, patients, families, and collaborating departments.
• Facilitates communication related to procedures, scheduling, patient needs, and care coordination.
• Develops, maintains, and manages employee schedules.
• Reviews and maintains employee timecards, payroll records, and related staffing documentation.
• Assists with coverage planning, staffing adjustments, and resolution of staffing gaps.
• Participates in orientation, training, coaching, and ongoing support of department staff.
• Supports department leadership with performance management, staff development, and operational reporting as assigned.
• Serves as House Supervisor one designated evening per week from 1500–1900.
• Provides administrative oversight and leadership for hospital operations during the assigned shift.
• Assists with patient flow, staffing coordination, bed management, and operational decision-making.
• Serves as a resource for clinical and non-clinical staff throughout the facility.
• Communicates and escalates operational, staffing, safety, and patient-care concerns to appropriate leadership as needed.

Skills

Interpersonal skills

Organizational skills

Communication skills

Leadership

Staffing coordination

Tools

Electronic Medical Records

Scheduling software

Job description

Description

The Outpatient Services Coordinator reports to the Chief Nursing Officer and is a hybrid clinical-and-operations role: an RN who still provides direct patient care but also coordinates staffing, scheduling, communication, and daily workflow for an outpatient department. The weekly House Supervisor shift adds an after-hours leadership responsibility from 3:00–7:00 PM (1500-1900).

Essential Functions:

Clinical Responsibilities

• Provides direct nursing care in accordance with established standards of practice, organizational policies, and applicable regulations.
• Performs patient assessments, treatments, medication administration, and patient education.
• Documents patient care accurately, completely, and in a timely manner in the medical record.
• Maintains clinical competency in all services provided within the department.
• Serves as a clinical resource and role model for department staff.

Department Coordination

• Coordinates daily department operations, patient flow, and service delivery.
• Serves as the primary point of contact for physicians, patients, families, and collaborating departments.
• Facilitates communication related to procedures, scheduling, patient needs, and care coordination.
• Identifies operational issues and implements appropriate solutions to promote efficient workflow and high-quality care.
• Assists with implementation of departmental policies, quality initiatives, regulatory compliance, and process-improvement activities.

Staffing and Administrative Responsibilities

• Develops, maintains, and manages employee schedules.
• Reviews and maintains employee timecards, payroll records, and related staffing documentation.
• Assists with coverage planning, staffing adjustments, and resolution of staffing gaps.
• Participates in the orientation, training, coaching, and ongoing support of department staff.
• Supports department leadership with performance management, staff development, and operational reporting as assigned.

House Supervisor Responsibilities

• Serves as House Supervisor one designated evening per week from 1500–1900.
• Provides administrative oversight and leadership for hospital operations during the assigned shift.
• Assists with patient flow, staffing coordination, bed management, and operational decision-making.
• Serves as a resource for clinical and non-clinical staff throughout the facility.
• Communicates and escalates operational, staffing, safety, and patient-care concerns to appropriate leadership as needed.

Requirements

• Current Registered Nurse (RN) license in the State of Illinois.
• Minimum of three (3) years of clinical nursing experience.
• Current BLS and ACLS certification.
• Strong interpersonal, organizational, and communication skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Demonstrated leadership, problem-solving, and decision-making abilities.
• Proficiency with electronic medical records and computerized scheduling systems

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account
• Wellness Program
• Employee Assistance Program