RN Day Triage Specialist: Patient Care & Support

Chapters Health System; Florida; On-site; USD 62,000 - 97,000; Full time

Job summary

Chapters Health System seeks an experienced RN Day Triage to provide telephonic and ad hoc support to patients and families, while building strong relationships with team members and referral resources.

The role requires an active RN license (multi-state preferred), 1+ year nursing experience, BLS certification, and EMR/EHR proficiency. Excellent communication and patient-focused service are essential in a fast-paced setting.

Qualifications

• Current Affiliate state or multi-state RN license.
• Minimum 1 year nursing experience; hospice or hospital preferred.
• Active BLS for healthcare professionals.
• Experience with an EMR/EHR system.
• Ability to communicate in English; bilingual in Spanish preferred.

Responsibilities

• Triages calls and ensures callers' needs are met with excellent service.
• Provide direct patient/family care with appropriate nursing intervention and follow-up.
• Accurately enters patient data into EMR and tracks referrals.
• Coordinate in-person visits when needed and support family questions.

Skills

RN license

Multi-state license

BLS certification

EMR/EHR experience

English communication

Patient service

Tools

EMR/EHR system

Job description

Chapters Health System seeks an experienced RN Day Triage to provide telephonic and ad hoc support to patients and families, while building strong relationships with team members and referral resources.

The role requires an active RN license (multi-state preferred), 1+ year nursing experience, BLS certification, and EMR/EHR proficiency. Excellent communication and patient-focused service are essential in a fast-paced setting.