RN Telephone Triage Specialist

IntelliResume; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Cleveland Clinic is seeking a Telephone Triage Nurse to provide 24/7 access to expert clinical guidance and remote nursing care for patients across all ages. This role emphasizes high-quality assessment, triage, and patient education from a main campus setting.

The position requires an RN license and several years of med/surg or related experience, with a focus on evidence-based care and accurate EMR documentation.

Qualifications

• Current RN license in the state (multi-state compact preferred).
• 3+ years of med/surg/primary care/pediatric/ED/critical care experience.

Responsibilities

• Conduct comprehensive nursing assessments.
• Prioritize patient needs and direct them to appropriate care.
• Apply evidence-based guidelines and critical thinking skills.
• Collect subjective data related to presenting problems and medical history.
• Utilize critical thinking to match symptoms to protocol and assign acuity.
• Offer home treatment advice as appropriate.
• Document encounters and decision-making in EMR accurately.
• Educate patients using active listening principles.
• Establish therapeutic rapport with callers.
• Meet established quality standards and competencies.

Skills

Nursing

RN

EMR documentation

Education

Graduate of an accredited school of professional nursing (Diploma, ADN, BSN)

Tools

EMR systems

Job description

Cleveland Clinic is seeking a Telephone Triage Nurse to provide 24/7 access to expert clinical guidance and remote nursing care for patients across all ages. This role emphasizes high-quality assessment, triage, and patient education from a main campus setting.

The position requires an RN license and several years of med/surg or related experience, with a focus on evidence-based care and accurate EMR documentation.