RN Clinical Triage, Transfer and Throughput Coordinator- AHN

Allegheny Health Network; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

Allegheny Health Network seeks a Registered Nurse (RN) for their call center in Pittsburgh. This on-site position requires coordinating patient transfers and facilitating communications between healthcare providers within the AHN network.

The ideal candidate will have a diploma or associate degree in nursing and at least 5 years of clinical nursing experience, with a strong preference for those holding a Bachelor's degree. The environment is fast-paced, requiring strong collaboration and decision-making skills.

Qualifications

• 5 years of experience in Clinical Nursing.
• 3 years of experience in stepdown/critical care/Emergency Room.
• Current State of PA RN licensure or current multi-state licensure through eNLC.

Responsibilities

• Coordinate patient care for adult and pediatric transfers.
• Facilitate patient throughput within the AHN network.
• Identify and prioritize incoming caller needs for patient-centered support.
• Utilize several software platforms to maintain accurate patient records.
• Clinically prioritize and coordinate patient placement.

Skills

Computer literacy

Communication/Collaboration

Decision-making

Composure

Education

Associates or Diploma in Nursing

Bachelor's degree in Nursing (preferred)

Job description

This is an on-site position with AHN at our 4 Allegheny Center building on the north side of Pittsburgh.

General Overview

Registered Nurses (RNs) in this role work in a high-volume call center environment, serving as the primary point of contact for physicians and referring healthcare providers seeking assistance with patient transfers within the Allegheny Health Network (AHN). Key responsibilities include the efficient triage and facilitation of complex requests (telemedicine, consults, transfers, and emergency alerts), ensuring timely patient care transitions, and effective collaboration with diverse clinical teams to maintain patient safety and optimal care delivery.

Essential Responsibilities

• Coordinate all aspects of patient care for adult and pediatric transfers, working collaboratively with the interdisciplinary Transfer Center team. Responsibilities include facilitating timely transitions, ensuring high-quality care, optimizing patient experience, and gathering comprehensive clinical data. This encompasses obtaining verbal reports from referring providers, accessing and reviewing electronic health records (EHR), and reviewing relevant clinical laboratory and diagnostic results. 25%
• Facilitate patient throughput within and into the AHN network by coordinating communication between referring facility providers and the accepting AHN providers and clinical management team. Identifying the most appropriate AHN facility destination location meeting the patient’s clinical needs, and assuring that beds are promptly assigned based on patient clinical condition and hospital and departmental protocols. 20%
• Identify and prioritize the needs of incoming callers to provide patient-centered support, guiding them through the transfer process with education, screening, referrals, care coordination, and any additional assistance required 10%
• Simultaneously utilize several software platforms and a multi-channel phone system to maintain accurate patient records, coordinate timely access to care, and manage seamless communication between various clinical departments and external facilities. 15%
• Clinically prioritize and coordinate patient placement within the AHN network, ensuring optimal allocation of resources based on patient acuity, bed capacity, and staff availability 10%
• Provide clinical direction and support to non-clinical staff to enhance hospital efficiency, including but not limited to prioritizing inbound patients, coordinating bed allocation, and facilitating timely patient placement. 10%
• Monitor department patient boards, prioritizing bed placement for critical or high-priority transfer patients. Receive and document updates on patients' clinical conditions within the electronic health record (EHR), maintaining continuous monitoring until the transfer request is finalized. 10%
• Other duties as assigned or requested.

Qualifications

• Required: Associates or Diploma in Nursing or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• Required: 5 years of experience in Clinical Nursing.
• Required: 3 years of experience in stepdown/critical care/Emergency Room.
• Required: Current State of PA RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).
• Preferred: Bachelor's degree in Nursing, strongly preferred.

Skills

• Computer literacy - Ability to simultaneously work within several software packages, multiple screens, and a multichannel phone system.
• Communication/Collaboration - maintain focus in fast-paced environment and support collaboration between providers, clinical staff, facility leaders, and non-clinical transfer center team members.
• Decision-making - demonstrated critical clinical decision making and leadership skills needed in a high-pressure healthcare environment.
• Composure - demonstrated ability to juggle multiple priorities in a fast-paced environment.

Equal Opportunity Employer

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.