RN Clinical Lead & Care Coordination

Sturdy Memorial Hospital; Mansfield, Northern (MA, KY); Hybrid; USD 39,000 - 60,000; Full time

Job summary

Sturdy Memorial Hospital in Massachusetts is seeking a Clinical Coordinator to oversee primary care clinic operations, coordinate clinical workflows, and triage patient calls to ensure timely, high-quality care.

You will mentor medical assistants and nursing staff, manage prior authorizations, vaccine/medication management, and participate in quality initiatives, requiring strong leadership and communication.

Qualifications

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates knowledge of the principles of growth and development.
• Able to assess and interpret data reflective of the client’s status.
• Provides care outlined in standards, policies and procedures.
• Previous experience in a medical/surgical environment required.
• Command of verbal and written English.
• Positive interpersonal communication skills and good organizational skills.

Responsibilities

• Triage and document patient clinical calls in a timely and professional manner.
• Conduct assessments by reviewing patient symptoms and history to determine the appropriate course of action.
• Collaborate with providers to deliver medical advice and care recommendations based on clinical assessment.
• Prioritize and complete clinical administrative tasks, including medication prior authorizations and documentation updates.
• Communicate laboratory and imaging results to patients promptly and accurately.
• Provide patient education and support for chronic disease management, including conditions such as diabetes and hypertension.
• Review and manage the nurse’s schedule daily to ensure adequate coverage and workflow efficiency.
• Work collaboratively with the clinical team to coordinate patient care and office operations.
• Identify and elevate potential emergencies or urgent medical situations appropriately.
• Partner with the Practice Manager and clinical team to develop, review, and update triage and clinical care protocols.
• Facilitate physician-to-physician referrals to assist patients in obtaining timely appointments.
• Participate in quality improvement initiatives to enhance patient care and operational performance.
• Oversee vaccine and medication management, including storage, inventory, ordering, and regulatory reporting.
• Serve as a resource and mentor for clinical staff, providing guidance and support on clinical workflows and best practices.
• Assist with onboarding, orientation, and ongoing training of new medical assistants and nursing staff.
• Monitor clinical staff performance and provide feedback to promote professional growth and accountability.
• Support a culture of teamwork, communication, and continuous improvement within the clinical team.

Skills

Care coordination

Clinical leadership

English proficiency

Medical terminology

RN/BSN background

Education

RN accredited nursing school

Bachelor's degree in nursing preferred

Job description

Sturdy Memorial Hospital in Massachusetts is seeking a Clinical Coordinator to oversee primary care clinic operations, coordinate clinical workflows, and triage patient calls to ensure timely, high-quality care.

You will mentor medical assistants and nursing staff, manage prior authorizations, vaccine/medication management, and participate in quality initiatives, requiring strong leadership and communication.