RN Clinical Care Guide Elevate Patient Care On-Site

Blue Cross Blue Shield of Arizona; Deer Valley (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Prosano Health Solutions in Deer Valley, AZ, is seeking a Registered Nurse for our 100% on-site Care Center. You will support members in-person and virtually, coordinate referrals, and contribute to improved health outcomes and cost savings.

Responsibilities include guiding patients through referrals, managing end-to-end processes, and leading quality programs with outreach to address care gaps. On-site work with potential clinic movements may occur.

Qualifications

• Current state license to practice as a Registered Nurse.
• Associate's degree in Nursing is required.
• BLS certification.
• Electronic Medical Records experience.
• Customer service orientation and experience.

Responsibilities

• Support members in-person and virtually with real-time consultation, education, scheduling of referrals and follow-up.
• Coordinate referrals and diagnostic appointments; follow through to completion.
• Be an empathetic problem-solver and a visible partner to patients.
• Clarify and explain referrals for specialist and diagnostic services.
• Manage end-to-end process for referrals or specialist services as needed.
• Lead quality programs including patient outreach to address gaps in care.
• Support members with chronic conditions through education and reminders.
• Handle management and integration of office processes and workflows.
• Lead service and schedule requests on behalf of members.
• Inform and equip Care Team with referral information and requirements.
• Build relationships with other healthcare providers and community organizations.

Skills

Interpersonal skills

Communication skills

Collaborative

Empathy

Organizational skills

Confidentiality

Customer service orientation

Multimodal communication

Education

Associate's degree in Nursing

Bachelor's degree in Nursing (BSN)

Tools

Electronic Medical Records

Job description

Prosano Health Solutions in Deer Valley, AZ, is seeking a Registered Nurse for our 100% on-site Care Center. You will support members in-person and virtually, coordinate referrals, and contribute to improved health outcomes and cost savings.

Responsibilities include guiding patients through referrals, managing end-to-end processes, and leading quality programs with outreach to address care gaps. On-site work with potential clinic movements may occur.