RN Case Manager

San Jose State University; San Jose (CA); Sur place; USD 103 000 - 107 000; Plein temps

Résumé du poste

San Jose State University seeks an RN Case Manager to coordinate and monitor student care across campus, community, and private healthcare services. The role reports to the Director of Health Services and supports students navigating referrals, insurance resources, and follow-up care in an outpatient student health setting.

You will collaborate with healthcare providers, campus departments, and community agencies to promote continuity of care and student success.

Qualifications

• RN license in California and CPR/AED certification.
• Completion of a professional nursing program in an approved school of nursing.
• One year of progressively responsible nursing experience or equivalent combination of education and experience.

Responsabilités

• Coordinate care and follow-up for students across multiple services, including mental health, eating disorders, sexual health, and gender-affirming care.
• Assess student needs, triage referrals, and connect students with campus, community, private, and insurance resources.
• Support healthcare providers with referrals, aftercare planning, medical records, prescription refill requests, and continuity of care for high‑risk students.
• Provide nursing services, including triage, vital signs, immunizations, medication administration, testing, and EHR documentation.
• Develop referral networks, participate in quality improvement and accreditation activities, and support Student Wellness Center programs and campus events.

Connaissances

Nursing care coordination

Case management

Communication skills

HIPAA/FERPA knowledge

EHR proficiency

Triage and assessment

Multicultural teamwork

Formation

High School diploma or equivalent

Registered Nurse license (CA)

CPR/AED certification

Outils

EHR systems

Description du poste

Job Summary

Health Services is seeking an RN Case Manager to coordinate and monitor student care across campus, community, and private healthcare services. Reporting to the Director of Health Services, this position supports students in navigating referrals, insurance resources, mental and physical healthcare services, and follow-up care. The RN Case Manager also provides professional nursing services in an outpatient student health setting and collaborates with healthcare providers, campus departments, and community agencies to promote continuity of care and student success.

Key Responsibilities

• Coordinate care and follow-up for students receiving multiple Student Wellness Center services, including mental health, eating disorder, sexual health, and gender-affirming care
• Assess student needs, triage referrals, and connect students with appropriate campus, community, private, and insurance resources
• Support healthcare providers with referrals, aftercare planning, medical records, prescription refill requests, and continuity of care for high‑risk students
• Provide nursing services, including triage, vital signs, immunizations, medication administration, testing, treatment assistance, and electronic health record documentation
• Develop referral networks, participate in quality improvement and accreditation activities, and support Student Wellness Center programs and campus events

Knowledge, Skills & Abilities

• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment
• Ability to maintain confidentiality and knowledge of confidentiality requirements within healthcare and/or education settings (e.g. HIPAA, FERPA, etc.)
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
• Knowledge of local/state community resources, including ability to navigate a higher education campus and the resources offered therein
• Thorough knowledge of general methods, procedures, and practices of an outpatient medical facility
• Ability to effectively apply nursing knowledge and demonstrate proper techniques and skills in performing nursing duties
• Effective communication across a variety of venues. Working knowledge of English grammar, punctuation, and spelling.
• Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows within EHRs to manage patient cases
• Ability to handle multiple work priorities, organize, and plan work and projects
• Skill in motivational interviewing techniques and ability to conduct individual meetings. Must possess excellent customer service and public relations skills
• Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications and narcotics
• Ability to analyze emergency situations and respond promptly and stay calm
• Ability to take initiative and propose new processes and/or process improvements.
• Ability to problem solve and address confusion and frustration with multi‑step processes

Required Qualifications

• High School diploma or equivalent
• Completion of a professional nursing program in an approved school of nursing or by additional preparation as approved by the California Board of Registered Nursing
• Possess and maintain a valid license as a registered nurse in the State of California and certification in CPR/AED
• One year of progressively responsible full‑time professional nursing experience or equivalent combination of education and experience which provides the required knowledge and abilities

Preferred Qualifications

• At least one (1) year of experience providing case management in a nursing capacity.
• Demonstrated experience assisting patients navigating referrals and/or insurance resources.
• Demonstrated experience working within an integrated health facility

Compensation

Classification: Registered Nurse II
Anticipated Hiring Range: $8,588/month - $8,935/month (Step 16 - Step 18)
CSU Salary Range: $6,381/month - $9,296/month (Step 1 - Step 20)

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Contact Information

People and Culture
[e-mail]

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in‑person program or activity (on‑or off‑campus) operated or controlled by the University follow COVID‑19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background