RN Case Manager

The California State University; San Jose (CA); On-site; USD 103,000 - 112,000; Full time

Job summary

San José State University is seeking an RN Case Manager to coordinate and monitor student care across campus, community, and private healthcare services, reporting to the Director of Health Services. The role supports students in navigating referrals, insurance resources, mental and physical healthcare, and follow-up care in an outpatient student health setting.

You will collaborate with healthcare providers, campus departments, and community agencies to promote continuity of care and student

Qualifications

• Completion of a professional nursing program and California RN license.
• CPR/AED certification maintained.
• Experience in outpatient nursing environments preferred.

Responsibilities

• Coordinate care and follow-up for students receiving multiple campus health services.
• Assess student needs, triage referrals, and connect students with resources.
• Support providers with referrals, aftercare planning, and medical records requests.
• Provide nursing services including triage, vitals, immunizations, and medication administration.
• Develop referral networks and participate in quality improvement activities.

Skills

Nursing knowledge

Triage

Communication

Confidentiality

EHR navigation

Education

RN license – California

CPR/AED certification

Nursing program completion

Tools

EHR systems

Job description

Health Services is seeking an RN Case Manager to coordinate and monitor student care across campus, community, and private healthcare services. Reporting to the Director of Health Services, this position supports students in navigating referrals, insurance resources, mental and physical healthcare services, and follow-up care. The RN Case Manager also provides professional nursing services in an outpatient student health setting and collaborates with healthcare providers, campus departments, and community agencies to promote continuity of care and student success.

Health Services is seeking an RN Case Manager to coordinate and monitor student care across campus, community, and private healthcare services. Reporting to the Director of Health Services, this position supports students in navigating referrals, insurance resources, mental and physical healthcare services, and follow-up care. The RN Case Manager also provides professional nursing services in an outpatient student health setting and collaborates with healthcare providers, campus departments, and community agencies to promote continuity of care and student success.

Key Responsibilities

• Coordinate care and follow-up for students receiving multiple Student Wellness Center services, including mental health, eating disorder, sexual health, and gender-affirming care
• Assess student needs, triage referrals, and connect students with appropriate campus, community, private, and insurance resources
• Support healthcare providers with referrals, aftercare planning, medical records, prescription refill requests, and continuity of care for high-risk students
• Provide nursing services, including triage, vital signs, immunizations, medication administration, testing, treatment assistance, and electronic health record documentation
• Develop referral networks, participate in quality improvement and accreditation activities, and support Student Wellness Center programs and campus events

Knowledge, Skills & Abilities

• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment
• Ability to maintain confidentiality and knowledge of confidentiality requirements within healthcare and/or education settings (e.g. HIPAA, FERPA, etc.)
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
• Knowledge of local/state community resources, including ability to navigate a higher education campus and the resources offered therein
• Thorough knowledge of general methods, procedures, and practices of an outpatient medical facility
• Ability to effectively apply nursing knowledge and demonstrate proper techniques and skills in performing nursing duties
• Effective communication across a variety of venues. Working knowledge of English grammar, punctuation, and spelling.
• Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows within EHRs to manage patient cases
• Ability to handle multiple work priorities, organize, and plan work and projects
• Skill in motivational interviewing techniques and ability to conduct individual meetings. Must possess excellent customer service and public relations skills
• Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications and narcotics
• Ability to analyze emergency situations and respond promptly and stay calm
• Ability to take initiative and propose new processes and/or process improvements.
• Ability to problem solve and address confusion and frustration with multi-step processes

Required Qualifications

• High School diploma or equivalent
• Completion of a professional nursing program in an approved school of nursing or by additional preparation as approved by the California Board of Registered Nursing
• Possess and maintain a valid license as a registered nurse in the State of California and certification in CPR/AED
• One year of progressively responsible full-time professional nursing experience or equivalent combination of education and experience which provides the required knowledge and abilities

Preferred Qualifications

• At least one (1) year of experience providing case management in a nursing capacity.
• Demonstrated experience assisting patients navigating referrals and/or insurance resources.
• Demonstrated experience working within an integrated health facility

Compensation

Classification: Registered Nurse II

Anticipated Hiring Range: $8,588/month - $8,935/month (Step 16 – Step 18)

CSU Salary Range: $6,381/month - $9,296/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Contact Information

People and Culture

[e-mail]

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail] .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Pursuant to Senate Bill 24 (Leyva) - College Student Right to Access Act, services provided by CSU Student Wellness Centers include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). It is expected that all CSU SWC employees will engage in the administration of these services as applicable to their position, scope of practice, and license.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [e-mail] .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [e-mail] .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Direct

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title I of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.