RN Care Manager

TheKey; Boca Raton (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

An innovative company dedicated to transforming home care is seeking an RN Care Manager to ensure high-quality, personalized care for clients. In this pivotal role, you'll manage client relationships, conduct assessments, and collaborate with a dedicated team to enhance the quality of life for those in your care. With a strong commitment to dignity and independence, this organization offers a supportive environment where your contributions will make a significant impact. Join a forward-thinking team that values excellence and compassion in caregiving.

Benefits

Medical, Dental, and Vision Insurance

TouchCare VirtualCare

Life Insurance

Health Savings and Flexible Spending Accounts

401(k) with Match

Employee Assistance Program

PTO and Flexible PTO Plans

Holidays and Floating Holidays

Pet Insurance

Qualifications

• Current RN license in good standing; BSN preferred.
• 5+ years of experience in healthcare or elder care.
• Excellent customer service and conflict resolution skills.

Responsibilities

• Manage daily client relationships and ensure quality care delivery.
• Conduct assessments and create tailored care plans.
• Coordinate with the interdisciplinary team for quality service.

Skills

Customer Service

Conflict Resolution

Healthcare Experience

Documentation Skills

Education

RN License

BSN (preferred)

Tools

Computer Systems

Job description

Join to apply for the RN Care Manager role at TheKey.

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Our mission is to ensure dignity, safety, and independence for our clients, and we are committed to transforming how the world lives and ages at home. We provide our employee-teams with the training, resources, and support necessary to deliver exceptional care, supporting clients and their families. Founded in Silicon Valley, TheKey has expanded from a single location to serve across North America, enabling clients to live life on their own terms, in their own homes.

Job Summary / Purpose

The RN Client Success Manager is responsible for ensuring that TheKey delivers consistent, high-quality care to our clients. This includes maintaining accurate and current care plans through regular reassessments and reports, monitoring care delivery, analyzing when additional or different care is needed, and building strong relationships with clients and their support systems. The role involves addressing physical, emotional, and social well-being, creating life-enriching opportunities, and promoting independence. Additionally, the RN Client Success Manager plays a key role in ensuring smooth operations, client satisfaction, long-term case retention, and collaboration with team members and the broader community.

Essential Duties and Responsibilities

1. Manage daily client relationships and ensure delivery of quality care.
2. Adopt a holistic approach to client care, focusing on quality of life, and recommend improvements to enhance client care and experience.
3. Conduct in-person initial assessments and reassessments, including home safety evaluations, routines, preferences, and needs, translating findings into tailored care plans.
4. Utilize interpersonal skills to build rapport with clients and support systems.
5. Ensure the care team is updated with relevant information and documentation is thorough and current.
6. Communicate proactively with internal and external stakeholders through meetings and updates.
7. Consult with clients to understand their needs and preferences, and evaluate solutions.
8. Serve as a subject matter expert for quality control and assurance matters.
9. Ensure compliance with all state regulations, visits, and documentation requirements.
10. Verify that caregivers meet state requirements, are properly trained, and receive RN supervision as needed.
11. Conduct thorough initial assessments for new clients or review existing assessments.
12. Follow the Start of Care process to ensure a positive onboarding experience.
13. Perform reassessments and quality assurance visits, including safety and routine evaluations.
14. Proactively reassess client needs, referring to additional services or adjusting care as necessary.
15. Coordinate with the interdisciplinary team to ensure quality, appropriate caregiver matching, accurate billing, and benefits utilization.
16. Manage escalations and complaints, resolving issues with judgment and discretion.
17. Review and adjust client rates based on evolving needs and satisfaction.
18. Ensure adherence to all regulations and company policies.
19. Recommend or implement policies to address specific client needs.
20. Identify cross-referral opportunities and avenues to grow business.
21. Provide on-call and after-hours support as needed.
22. Perform additional duties as assigned.

Required Skills, Education, and Certifications

• Current RN license in the state of employment; continued employment contingent upon maintaining active license in good standing; BSN preferred.
• At least 5 years of experience in healthcare, elder care, social work, or related fields preferred.
• Excellent customer service and conflict resolution skills.
• Proficiency in computer systems and accurate documentation skills.
• Valid driver’s license and proof of insurance.

Physical Requirements

• Ability to travel locally up to 75% of the time.
• Ability to lift and carry up to 15-20 pounds.
• Ability to sit, stand, and walk for extended periods.
• Ability to operate standard office equipment.

Benefits for Full-Time Employees

• Medical, Dental, and Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings and Flexible Spending Accounts
• 401(k) with Match
• Employee Assistance Program
• PTO and Flexible PTO Plans
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, or other protected characteristics.

California Residents Only

In accordance with California law, TheKey requires timely and accurate fingerprint identification for California-based applicants. Applicants with certain convictions may have their conditional offer rescinded in accordance with applicable laws.