Remote RN Telephone Triage - PT Days/Weekends | Compact + MA, MN, NV, IL, NY, CA

Call 4 Health; Sioux Center (IA); À distance; USD 44 000 - 66 000; Plein temps

Résumé du poste

Call 4 Health in the United States is seeking a Registered Nurse (RN) to join our 24‑hour remote triage center. This role offers flexible home-based work while supporting patients and providers nationwide.

You’ll conduct telephone triage, document patient encounters in EHRs, and deliver clinical assessments by phone or patient portal, collaborating with hospitals, clinics, and care teams.

Qualifications

• Active, unencumbered RN license in good standing
• 2–4 years of full-time RN clinical experience (ER/Urgent Care/Adult-Pediatrics/ICU)
• Prior telephone triage experience with electronic triage systems
• Experience with two or more EHR platforms

Responsabilités

• Handle inbound/outbound calls for a multi-state nurse triage service
• Document patient interactions accurately in client EHR systems
• Provide clinical assessments via phone or patient portal per protocols
• Support providers with referrals, prior authorization requests and clinical input
• Coordinate with hospitals, nursing homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs for vital signs and patient education
• Screen and qualify patients for clinical trials and education

Connaissances

Teamwork

Leadership ability

Customer service

Documentation accuracy

Organization & time management

Formation

AS/BSN in Nursing

Outils

EHR platforms

Description du poste

Registered Nurse (RN) – Remote Triage / Compact License Required

Make a difference from home while supporting patients and providers nationwide. We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states. This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You’ll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including:
  • Medication refill requests per protocol
  • Provider notification of critical results
  • Post-discharge and post-operative follow-up coordination
• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including:
  • Monitoring vital signs
  • Educating patients on chronic disease management (diabetes, hypertension, COPD)
• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We’re Looking For

• Associate’s or Bachelor’s Degree in Nursing
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA-compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access
• Ability to house company-issued equipment
• Participation in staff meetings via phone or video

Work Environment

• Fast-paced and collaborative
• Adaptable to change and able to manage stress effectively
• Occasional overtime or schedule adjustments as needed

Schedule

Week 1: Friday: 4 PM–8 PM, Saturday: 11 AM–4 PM, Sunday: 8 AM–4 PM. Week 2: Friday: 4 PM–8 PM, Saturday: 11 AM–8 PM, Sunday: 8 AM–4 PM. Important: Candidates must be available for Friday afternoon/evening and weekend shifts. Some scheduling flexibility may be considered.