RMA Technician

Brivo; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Brivo is seeking an RMA Technician to join our Manufacturing Operations team in Austin. This entry-to-mid-level role pays $18.00 to $20.00 per hour and collaborates with Quality Control, Technical Support, Manufacturing, and Inventory teams to inspect, diagnose, and repair returned hardware and video surveillance equipment.

You will perform root-cause analysis, refurbish viable hardware, and share defect data with engineering.

Qualifications

• 1-3 years experience in hardware repair, RMA processing, or related support.
• Strong knowledge of computer hardware components (motherboards, CPUs, RAM, storage).
• Experience with basic hand tools, testing tools, and handheld scanners.

Responsibilities

• Receive, inspect, and log returned hardware, cameras, bridges, and CMVR units into the inventory tracking system.
• Perform root-cause diagnosis and hardware troubleshooting down to the component level (CPUs, RAM, storage, power delivery, firmware).
• Disassemble, repair, refurbish, or replace defective hardware components according to SOPs.
• Reflash firmware, test system BIOS, and perform functional stress-testing on repaired units.
• Accurately document failure analysis, defect codes, and repair actions in databases.
• Collaborate with Quality Control and Hardware Engineering teams to highlight recurring failures.
• Process return inventory movement, including sorting parts for scrap, RTV, or refurbished stock.

Skills

Hardware repair

RMA processing

Electronics assembly

Troubleshooting

Firmware flashing

Hand tools

Inventory systems

Safety

Lifting 20-50 lbs

Education

High school diploma or equivalent

Tools

Multimeter

Firmware flashing tools

ERP software

Handheld scanners

Job description

Description

Brivo is a global leader in cloud-based physical security, delivering intelligent access control, video surveillance, and security solutions that help businesses protect people, property, and assets. Powered by cloud technology and artificial intelligence (AI), Brivo empowers organizations to operate safely and efficiently. Headquartered in Austin, Texas, Brivo also operates offices in Amsterdam, Bangalore, and Tokyo.

Location

Austin

Compensation

$18.00 - $20.00 / hour

Description

Brivo is a global leader in cloud-based physical security, delivering intelligent access control, video surveillance, and security solutions that help businesses protect people, property, and assets. Powered by cloud technology and artificial intelligence (AI), Brivo empowers organizations to operate safely and efficiently. Headquartered in Austin, Texas, Brivo also operates offices in Amsterdam, Bangalore, and Tokyo.

We are a dynamic, fast-moving team that thrives on face-to-face collaboration. We believe in-office interaction drives better productivity, stronger culture, and higher job satisfaction—making your daily presence essential to our shared success.

Brivo is seeking an RMA (Return Merchandise Authorization) Technician to join our Manufacturing Operations team in Austin. This entry-to-mid-level position pays $18.00 to $20.00 per hour. Working closely with Quality Control, Technical Support, Manufacturing, and Inventory teams, you will receive, inspect, diagnose, and repair returned hardware and video surveillance equipment.

You will play a vital role in upholding product quality and customer satisfaction by performing root-cause analysis on equipment failures, refurbishing viable hardware, and sharing defect data with our engineering and manufacturing teams. As Brivo expands, this role offers a direct pathway toward technical advancement in Quality Control, Hardware Engineering, Manufacturing Operations, or Advanced Technical Support.

Key Responsibilities

• Receive, inspect, and log returned hardware, cameras, bridges, and CMVR units into the inventory tracking system.
• Perform root-cause diagnosis and hardware troubleshooting down to the component level (CPUs, RAM, storage, power delivery, firmware).
• Disassemble, repair, refurbish, or replace defective hardware components according to Standard Operating Procedures (SOPs).
• Reflash firmware, test system BIOS, and execute functional stress-testing on repaired units to verify stability before restocking or returning to customers.
• Accurately document failure analysis, defect codes, and repair actions in warehouse and RMA tracking databases.
• Collaborate with Quality Control and Hardware Engineering teams to highlight recurring component or assembly failures.
• Process return inventory movement, including sorting parts for scrap, vendor return (RTV), or refurbished stock.

Skills, Knowledge & Expertise

• High school diploma, GED, or technical school training preferred.
• 1-3 years of experience in hardware repair, computer troubleshooting, RMA processing, electronics assembly, or technical support preferred.
• Strong hands-on knowledge of computer hardware components (motherboards, CPUs, RAM, storage drives, power supplies, networking devices).
• Demonstrated ability to troubleshoot boot failures, hardware errors, and software/firmware flashing issues.
• Experience using basic hand tools, testing tools (e.g., multimeters), and handheld scanners safely and effectively.
• Strong attention to detail with a methodical approach to tracking and record-keeping.
• Familiarity with inventory systems, ERP software, or RMA tracking tools is a plus.
• Ability to stand, bend, and lift up to 20-50 lbs in a light manufacturing/warehouse environment.

Why Work for Us?

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.

About Brivo

Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.

As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.