RMA Specialist

LEOTEK Electronics U.S.A. Corporation; San Jose (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

LEOTEK Electronics U.S.A. Corporation is seeking an RMA Specialist to process returned products, track items in internal systems, and prep repaired units for shipment. The role emphasizes attention to detail, following procedures, and teamwork with Quality, Repair, and Operations teams.

The ideal candidate has manufacturing or hardware experience, strong Excel skills, and the ability to lift and move fixtures. Bilingual English/Chinese or English/Vietnamese is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hardware manufacturing, electronics, RMA processing, or related fields is a plus.
• Basic knowledge of computer applications, including Microsoft Excel.

Responsibilities

• Receive and process incoming RMA products and fixtures.
• Scan and record serial numbers accurately in company systems.
• Follow step-by-step procedures for RMA processing and product tracking.
• Coordinate movement of products through repair and inspection processes.
• Package repaired products and prepare them for outbound shipment.
• Maintain accurate records using internal systems and Excel.
• Collaborate with Quality, Repair, and Operations teams to ensure timely processing.
• Support inventory tracking, organization, and documentation of returned materials.
• Adhere to safety, quality, and operational standards.
• Assist with additional RMA and warehouse tasks as needed.

Skills

Detail-oriented

Excellent organizational skills

Strong work ethic

Microsoft Excel

Follow structured procedures

Bilingual English/Chinese or English/V

Education

High school diploma or equivalent

Tools

Excel

Job description

We are a leading provider of innovative lighting and technology solutions serving commercial, industrial, and municipal customers. Our commitment to quality, reliability, and customer satisfaction extends throughout every stage of our product lifecycle, including repair, refurbishment, and return merchandise authorization (RMA) services.

About the role:

The RMA Specialist is responsible for processing returned products, tracking equipment through internal systems, and preparing repaired units for shipment. This role requires strong attention to detail, basic computer skills, and the ability to follow established procedures. The ideal candidate has experience in a manufacturing or hardware environment and is comfortable working in a fast-paced setting.

What You'll Do:

• Receive and process incoming RMA products and fixtures.
• Scan and record serial numbers accurately in company systems.
• Follow established step-by-step procedures for RMA processing and product tracking.
• Coordinate the movement of products through the repair and inspection process.
• Package repaired products and prepare them for outbound shipment.
• Maintain accurate records using internal systems and Microsoft Excel.
• Work closely with Quality, Repair, and Operations teams to ensure timely processing of returned products.
• Support inventory tracking, organization, and documentation of returned materials.
• Adhere to all company safety, quality, and operational standards.
• Assist with additional RMA and warehouse-related tasks as needed.

Who You Are:

• Experience in manufacturing, hardware assembly, repair, or a related technical environment preferred.
• Basic computer skills with the ability to learn company systems and follow documented processes.
• Experience using Microsoft Excel.
• Detail-oriented with strong organizational skills.
• Able to follow structured, step-by-step procedures.
• Able to lift, move, and package fixtures and equipment as required.
• Strong work ethic and reliability.
• Ability to communicate in English and Vietnamese or English and Chinese preferred.
• Comfortable working in a fast-paced production or warehouse environment.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in hardware manufacturing, electronics manufacturing, RMA processing, warehouse operations, or related fields is a plus.
• Basic knowledge of computer applications, including Microsoft Excel.
• Experience scanning products, tracking serial numbers, or processing inventory is beneficial but not required.

Preferred Qualifications:

Bilingual in English, Chinese and/or Vietnamese preferred.

• Attention to Detail
• Accountability
• Organization
• Teamwork
• Time Management
• Reliability

We are an equal opportunity employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to any protected status under applicable laws.