RMA Specialist

Star Pipe Products; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Star Pipe Products seeks an RMA/AR Administrator to manage customer product returns, verify eligibility, and coordinate with warehouses and freight carriers to ensure a smooth RMA process.

You will handle invoicing adjustments, data entry for reporting, short payments, and related accounts receivable tasks while maintaining compliance with company guidelines and warranty terms.

Qualifications

• Manage and process all customer product return requests according to company guidelines and warranty terms.
• Verify product eligibility for return/replacement/credit based on return details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.
• Coordinate with external & internal customers, warehouse teams and freight carriers to resolve return-related issues to ensure a seamless RMA process.
• Knowledge of freight claims.
• Inventory/Financial Management: Manage internal adjustment to invoicing and inventory related to RMAs or reshipped products.
• Approves freight invoices related to RMAs per company guidelines.
• Enter specific data in excel spreadsheet to track for management reporting.
• Investigate short payments and customer balances.
• Other A/R tasks as needed - processing cash receipts and deposits, entering customer pricing structures, etc.
• Oversee the audit documents required by the bank and BDO Seidman

Responsibilities

• Process customer RMA requests and ensure compliance with guidelines.
• Inspect returns to determine eligibility for credit/replacement.
• Coordinate with customers, warehouse, and carriers to resolve RMAs.
• Handle freight claims and train RMA staff.
• Record data in spreadsheets for management reporting.
• Investigate short payments and customer balances.
• Manage AR tasks including cash receipts and pricing entries.
• Support bank audit documents.

Skills

Customer service

Process management

Inventory control

Accounts receivable

Data entry

Freight claims

Tools

Excel

Document management

Job description

• Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.
• Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.
• Coordinate with external & internal customers, warehouse teams and freight carriers to resolve return-related issues to ensure a seamless RMA process
• Addresses customer discrepancies and concerns regarding returns.
• Knowledge of freight claims.
• Supports training and inquiries for RMA team. Inventory/Financial Management:
• Manages internal adjustment to invoicing and inventory related to RMAs or reshipped products.
• Approves freight invoices related to RMAs per company guidelines.
• Enter specific data in excel spreadsheet to track for management reporting.
• Investigate short payments and customer balances.
• Other A/R tasks as needed - processing cash receipts and deposits, entering customer pricing structures, etc.
• Oversee the audit documents required by the bank and BDO Seidman