RMA Process Technician

connect; Georgetown (TX); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

ZT Systems is seeking an RMA Process Technician to support multiple departments in manufacturing operations. The role involves troubleshooting, process control, quality compliance, and continuous improvement while collaborating with Production, Engineering, Quality, Training, Materials, Logistics and Operations teams.

You will help with root cause analysis, process changes, and new product introductions, ensuring safety, efficiency, and adherence to standards across the shop floor.

Formación

• 2+ years of related experience in manufacturing or electronics environments.
• Experience in electronics manufacturing, server assembly, repair operations, or high-volume environments.
• Experience troubleshooting manufacturing or operational processes.
• Ability to read and interpret technical documentation, work instructions, procedures, and manufacturing standards.
• Soldering experience preferred.
• Strong problem-solving and analytical skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications and manufacturing systems.
• Ability to stand and walk for extended periods in a facility.
• Ability to work independently and within cross-functional teams.

Responsabilidades

• Provide technical support to Production, Quality, Engineering, Training, Materials, Logistics, and Operations teams.
• Troubleshoot process issues and minimize downtime across operations.
• Serve as a technical resource for Team Leads, operators, and support personnel.
• Monitor adherence to work instructions, procedures, and standards.
• Assist with root cause analysis, corrective actions, and process improvements.
• Support new product introductions, engineering changes, and process validations.
• Conduct process audits and identify opportunities for safety, quality, productivity improvements.
• Maintain and support process documentation and standard work instructions.
• Assist Training teams with onboarding, certifications, and cross-training.
• Support workstation setup, equipment implementation, and material flow optimization.
• Communicate issues and recovery plans to leadership and cross-functional teams.
• Escalate concerns through established channels and enforce safety and quality standards.
• Participate in continuous improvement using data-driven decision-making.
• Provide floor support during escalations, launches, and special projects.
• Document findings and project outcomes.

Conocimientos

Troubleshooting

Electronics manufacturing

Server assembly

Soldering

Reading docs

Cross-functional teamwork

Analytical skills

Communication skills

Microsoft Office

Manufacturing systems

Educación

High school diploma

Herramientas

Manufacturing systems

Descripción del empleo

RMA Process Technician

About the Role

The RMA Process Technician serves as a technical resource supporting manufacturing operations across multiple departments. This role is responsible for troubleshooting, process control, production support, quality compliance, training assistance, continuous improvement, and cross-functional collaboration. The Process Technician works closely with Production, Engineering, Quality, Training, Materials, Logistics, and Operations teams to ensure safe, efficient, and standardized processes while driving operational excellence and business objectives.

What You Will Do

• Provide technical support to Production, Quality, Engineering, Training, Materials, Logistics, and Operations teams.
• Support manufacturing operations by troubleshooting process issues and minimizing downtime.
• Serve as a technical resource for Team Leads, operators, and support personnel.
• Monitor and maintain process adherence to established work instructions, procedures, and operating standards.
• Assist with root cause analysis, corrective actions, and process improvements.
• Support new product introductions, engineering changes, process validations, and project implementations.
• Conduct process audits and identify opportunities for improvement in safety, quality, productivity, and efficiency.
• Maintain and support process documentation, visual aids, standard work instructions, and operational procedures.
• Assist Training teams with onboarding, certification support, cross-training activities, and process verification.
• Support workstation setup, equipment implementation, material flow optimization, and workplace organization initiatives.
• Communicate technical issues, process deviations, risks, and recovery plans to leadership and cross-functional teams.
• Escalate quality, safety, equipment, and operational concerns through established channels.
• Promote and enforce ESD, safety, quality, and housekeeping standards.
• Support production goals and operational priorities while maintaining compliance with customer and company requirements.
• Participate in continuous improvement initiatives utilizing data-driven decision-making and problem-solving techniques.
• Provide floor support during production escalations, staffing shortages, launches, and special projects.
• Document technical findings, corrective actions, process changes, and project outcomes as required.
• Perform additional duties and cross-functional assignments as business needs require.

What You Bring

• High school diploma or equivalent.
• 2+ years of related experience
• Experience in electronics manufacturing, server assembly, repair operations, or high-volume manufacturing environments.
• Experience troubleshooting manufacturing or operational processes.
• Ability to read and interpret technical documentation, work instructions, procedures, and manufacturing standards.
• Strong problem-solving and analytical skills.
• Soldering experience preferred
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications and manufacturing systems.
• Ability to work independently and within cross-functional teams.
• Ability to stand and walk for extended periods throughout the manufacturing facility.
• Ability to frequently move between production, warehouse, and office environments.
• Ability to lift and carry materials up to company-established limits.
• Ability to bend, stoop, reach, and perform routine physical activities required in manufacturing operations.
• Ability to use computers, tablets, scanners, and manufacturing equipment.
• Ability to visually inspect products, workstations, equipment, and manufacturing processes.

#LI-JC1

ZT Systems will not provide visa sponsorship for this role. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.

About ZT Systems

At ZT Systems, a Sanmina Company, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands‑on experience in a fast‑paced environment that's challenging, rewarding, and career‑defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities‑to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today‑and transforming the future of tomorrow.

Join ZT Systems and