RMA Operations Specialist

Musco-Sports-Lighting; Oskaloosa (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

401k

Profit sharing

Job summary

Musco in Oskaloosa, IA is seeking an RMA Operations Specialist to support remanufactured products across multiple stations. You will check in, inspect, and package items, maintain inventory, and ensure quality and timely RMAs in a fast-paced setting.

This role emphasizes teamwork and adherence to procedures with safety and accuracy in mind. Join a team that values continuous learning, offers a comprehensive benefits package, and supports production reliability and warranty goals.

Qualifications

• Ability to follow standard operating procedures and written work instructions.
• Self-motivated with a willingness to learn new skills.
• Capability to multi-task in a high pace environment.
• Strong organizational skills with an attention to detail.
• Ability to work well independently and/or as part of a team.
• Effective communication and collaboration with various teams to ensure RMAs are managed correctly.
• Basic MS Office proficiency and computer skills.

Responsibilities

• Unpack and check-in inbound RMA products into the RMA systems.
• Inspect and sort returned units for further processing.
• Assist in moving work-in-progress and production materials to various testing, rework, and repair stations.
• Perform order picking, filling, and packaging service orders for outbound shipments.
• Coordinate the preparation, packaging, and shipment of all outgoing orders, ensuring accuracy of paperwork and timeliness.
• Collect repair data and help maintain RMA repair database.
• Operate hand tools and simple test equipment to test incoming product.
• Complete other duties as assigned.

Skills

SOP adherence

Self-motivated

Multi-tasking

Attention to detail

Teamwork

Cross-team collaboration

MS Office basics

Job description

Current job opportunities are posted here as they become available.

The Musco RMA Operations Team has an opening for a RMA Operations Specialist at our Oskaloosa office. In this position, you will support the production of remanufactured products by performing a vareity of tasks across multiple manufacturing stations. Focusing on the standardized procedures to check in, inspect, complete quality checks, assemble, maintain inventory, packaging, and shipping of electronic products. Contributing to maintaining production flow, ensuring product quality and safety in a fast-paced environment, while supporting Product Reliability and Warranty goals. This role does not require technical experience.

If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

• Ability to follow standard operating procedures and written work instructions.
• Self-motivated with a willingness to learn new skills.
• Capability to multi-task in a high pace environment.
• Strong organizational skills with an attention to detail.
• Ability to work well independently and/or as part of a team.
• Effective communication and collaboration with various teams to ensure RMAs are managed correctly.
• Basic MS Office proficiency and computer skills.

Roles and Responsibilities:

• Unpack and check-in inbound RMA products into the RMA systems.
• Inspect and sort returned units for further processing.
• Assist in moving work-in-progress and production materials to various testing, rework, and repair stations.
• Perform order picking, filling, and packaging service orders for outbound shipments.
• Coordinate the preparation, packaging, and shipment of all outgoing orders, ensuring accuracy of paperwork and timeliness.
• Collect repair data and help maintain RMA repair database.
• Operate hand tools and simple test equipment to test incoming product.
• Complete other duties as assigned.

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships .

At Musco , we make it happen and want you to be a part of it.