RMA & Logistics Coordinator

Australia-Employment; Sunnyvale (CA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Premier medical, dental, vision, and  

401(k) plan

Inclusive, flexible work environment

Daily catered meals, snacks, and CEO’s

Job summary

Jobot seeks a highly organized RMA & Logistics Coordinator in Sunnyvale, CA for a long-term contract with strong potential for permanent hire. The role covers end-to-end RMA handling, repair coordination, and shipment movement with cross-functional teams on-site.

You will verify RMAs, monitor aging shipments, and use NetSuite, Jira, Smartsheet, and Excel to ensure accurate records and timely updates. A background in logistics and problem solving is valuable.

Qualifications

• 2+ years of experience in RMA coordination, logistics, or similar roles.
• Strong analytical problem-solving skills and attention to detail.
• Excellent written and verbal communication across multiple teams.

Responsibilities

• Coordinate RMA activity from authorization through closure.
• Track shipments, verify inventory, and coordinate with manufacturers and warehouses.
• Maintain records in NetSuite, Jira, Smartsheet and other systems.

Skills

RMA coordination

Logistics coordination

Analytical problem solving

Tools

NetSuite

Jira

Smartsheet

Excel

Job description

RMA & Logistics Coordinator

$40 - $50 per hour | Sunnyvale, CA | On-site | Consulting

Competitive weekly pay and benefits!

A bit about us:

A leading innovator in advanced computing technology, dedicated to pushing the boundaries of AI hardware and delivering solutions that transform industries worldwide.

Job Title: RMA & Logistics Coordinator

Compensation: $40 - $50/hour

Location: Sunnyvale, CA (On-site, with occasional CM site visits)

Schedule: Monday through Friday, standard daytime hours

Type: Long-term contract with strong potential for permanent hire

Why join us?

• Premier medical, dental, vision, and life insurance
• 401(k) plan
• Inclusive, flexible work environment
• Daily catered meals, healthy snacks, and family-friendly events (including CEO's famous BBQ!)
• Opportunity to work alongside cutting-edge AI hardware and engineering teams
• High-impact role supporting advanced AI systems in a fast-growing environment

Job Details

We are seeking a highly organized and detail-oriented RMA & Logistics Coordinator to support the end-to-end coordination of returns, repairs, replacements, inventory verification, and shipment movement across internal teams, warehouses, contract manufacturers, carriers, and customers.

This role combines traditional RMA coordination with logistics follow-up, helping ensure units are properly tracked, verified, moved, and closed out accurately. The ideal candidate enjoys problem-solving, investigating discrepancies, managing aging RMAs and shipments, and working across multiple teams and systems to keep operations moving.

Key Responsibilities

• Coordinate RMA activity from authorization through receipt, inspection, repair, replacement, credit, scrap, and final closure.
• Partner with contract manufacturers, warehouse teams, receiving, quality, engineering, finance, logistics providers, and internal stakeholders to ensure RMAs and shipments move through the process efficiently.
• Coordinate shipment pickups, carrier activity, delivery confirmations, return receipts, and replacement orders while tracking shipment status and key milestones.
• Verify incoming and outgoing units against RMA authorizations, inventory records, shipment documentation, packing lists, and system transactions.
• Investigate delayed, aging, or stalled RMAs, shipments, receipts, and inventory discrepancies; identify root causes and drive resolution.
• Monitor open RMAs, overdue shipments, pending receipts, inventory variances, and unresolved action items; escalat
• Analyze inventory reports, shipment records, RMA data, and system transactions to identify discrepancies, reconciliation gaps, missing units, and process issues.
• Maintain accurate records and status updates in NetSuite, Jira, Smartsheet, carrier portals, and other operational systems while leveraging Excel for reporting, reconciliation, and variance analysis.
• Partner with Quality and Engineering to support inspections, failure analysis, disposition decisions, and prioritization of hardware requiring action.
• Communicate status updates, risks, next steps, and resolution timelines to internal stakeholders while identifying opportunities to improve RMA, inventory, shipping, receiving, and tracking processes.

Requirements

• 2+ years of experience in RMA coordination, logistics, shipping & receiving, inventory control, customer operations, order management, or supply chain operations
• Familiarity with reverse logistics, warranty processes, shipment tracking, delivery confirmation, inventory verification, and returns management
• Experience working with ERP and tracking systems such as NetSuite, Jira, Smartsheet, carrier portals, or similar operational tools
• Advanced Microsoft Excel skills including formulas, lookups, pivot tables, filtering, report comparisons, variance analysis, and reconciliation
• Strong analytical problem-solving skills with the ability to investigate discrepancies, identify root causes and drive issues to resolution
• Ability to manage multiple open RMAs, shipments, inventory issues, and action items simultaneously while maintaining strong attention to detail
• Strong written and verbal communication skills with the ability to coordinate across Logistics, Inventory, Finance, Engineering, Quality, Manufacturing Operations, Warehouse, Receiving, and Contract Manufacturing teams
• Highly organized with a strong sense of ownership, urgency, and follow-through

Preferred Qualifications

• Experience in hardware, electronics, semiconductor, AI hardware, manufacturing, depot repair, contract manufacturing, or other technical product environments
• Experience with NetSuite and Jira
• Experience supporting reverse logistics, warranty administration, repair workflows, shipment tracking, inventory reconciliation, or exception management
• Knowledge of shipping documentation, carrier coordination, receiving documentation, and basic import/export processes
• Experience supporting process improvements, aging report cleanup, operational reporting, or root-cause investigations
• Lean, Six Sigma, or continuous improvement exposure is a plus

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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