Reverse Logistics / Sr. RMA Specialist

Rently; Camarillo (CA); On-site; USD 71,635,000 - 83,097,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match

Paid time off

Gym reimbursement

Pet insurance reimbursement

Career growth

Professional development

Team events

Job summary

Rently in Camarillo, CA seeks a Senior RMA Specialist to own the end-to-end RMA processing, including intake, inspection coordination, and disposition decisions. You will drive process improvements, automate reporting, and partner with Sales, Support, and Fulfillment to ensure policy adherence.

This role emphasizes data integrity, trend analysis, and cross-functional collaboration, with responsibilities to present findings to leadership and maintain SOPs. Prior ERP/CRM experience is required.

Qualifications

• 3+ years of experience in RMA processing.
• Experience building or improving cross-functional processes without formal authority.
• MRP/ERP experience (NetSuite ERP and Salesforce CRM preferred).
• Proficiency with Google Workspace or Microsoft Office (e.g., VLOOKUPs).
• Strong analytical, problem-solving, and organizational skills.
• Ability to work collaboratively in a fast-paced, deadline-driven environment.
• Comfortable challenging existing processes and independently proposing and implementing changes.
• Proficiency in English (reading, writing, and verbal communication).
• High School Diploma or GED required.
• Associate’s degree or equivalent related certification preferred.

Responsibilities

• Own the end-to-end RMA process - intake, authorization, inspection coordination, and disposition decisioning with full independent authority.
• Compile complete documentation for vendor claims and chargebacks and hand off to Accounting for recovery.
• Build and maintain a structured data collection framework for returns with reason codes and tagging.
• Conduct trend analysis on return volume, rate, and root cause by SKU, vendor, and client; surface issues with recommended actions.
• Partner with Sales, Customer Support, and Fulfillment to drive RMA policy adherence and close gaps.
• Develop client-facing education to reduce avoidable returns and communicate policies.
• Lead the conversion of manual RMA reports into automated workflows and dashboards.
• Maintain and evolve RMA SOPs and documentation.
• Act as primary point of contact for internal stakeholders and clients on reverse logistics status.
• Present findings and improvement recommendations to leadership on a regular cadence.
• Process all returns such as RMAs, Returns, Exchanges, and Blind Returns using ERP system.
• Identify and communicate return trends.
• Review and verify warranty information according to company policies.

Skills

RMA processing

Cross-functional collaboration

Analytical thinking

English proficiency

Organizational skills

Problem solving

Deadline-driven

Process improvement

Education

High School Diploma or GED

Associate’s degree or certification preferred

Tools

NetSuite ERP

Salesforce CRM

Google Workspace

Microsoft Excel

Job description

Description

The Reverse Logistics / Sr RMA Specialist is responsible for managing product RMAs, returns, and exchanges. This role ensures efficient processing of returned merchandise and timely communication to the appropriate departments. The position will focus on return trends, process accuracy, opportunities for improvement and maintaining compliance with Rently policy. This role is also responsible for providing weekly, monthly, and quarterly reports and presentations.

This is a senior individual-contributor role for someone who can work independently, challenge existing processes, and drive the reverse logistics function forward rather than simply run it. The current RMA process is functional; this role is charged with elevating it - deeper data and trend analysis, stronger cross-team policy adherence, proactive client education, and converting manual reporting into automated workflows.

RMA Processing

• Own the end-to-end RMA process - intake, authorization, inspection coordination, and disposition decisioning (repair, scrap, or vendor return) - with full independent authority.
• Compile complete documentation for vendor claims and chargebacks (US distributors and overseas manufacturers) and hand off to Accounting for negotiation and recovery.
• Build and maintain a structured data collection framework for returns - reason codes, root-cause classification, and SKU/vendor/client tagging.
• Conduct ongoing trend analysis on return volume, rate, and root cause by SKU, vendor, and client; surface systemic issues to the Inventory Control Manager and Director of Logistics with recommended actions.
• Partner with Sales, Customer Support, and Fulfillment to drive consistent RMA policy adherence; identify and help close policy gaps or inconsistent enforcement across teams.
• Develop client-facing education and communication to reduce avoidable or policy-violating returns (return windows, condition requirements, restocking fees, etc.).
• Lead the conversion of manual RMA reports and tasks into automated workflows and dashboards (NetSuite saved searches, Salesforce reporting, or similar), partnering with IT/systems resources as needed.
• Maintain and evolve RMA SOPs and documentation as processes are improved.
• Act as the primary point of contact go-to resource for internal stakeholders, cross-functional partners, and clients on reverse logistics status, questions, and escalations.
• Present findings and improvement recommendations to leadership on a regular cadence.
• Process all returns such as; RMAs, Returns, Exchanges, and Blind Returns, using ERP system
• Communicate all findings to the appropriate departments and personnel
• Identify and communicate any return trends
• General understanding of testing and / or pairing Rently products
• Review and verify warranty information according to company policies

Data Integrity

• Responsible for overseeing all return logs for accuracy and completeness
• Report return data on a weekly and monthly basis
• Present a slide presentation every quarter, focusing on returns and product failures
• Lead monthly RMA workshop meetings

Process Improvement & Operations

• Identify roadblocks, inefficiencies, and improvement opportunities in Return processes
• Develop or modify standard operating procedures (SOPs) as needed
• Drive improvements in return efficiency and space utilization

Equipment, Facilities & Safety

• Check, maintain, and operate equipment in accordance with maintenance and safety guidelines
• Comply with all company policies, procedures, and safety rules

Success Metrics / KPIs

• Return accuracy and reduction in blind returns
• Timely and accurate RMA processing
• ERP date integrity and audit readiness
• Process improvements to increase efficiency, reduce errors, adds to a positive client experience

Skills and Qualifications

• 3+ years of experience in RMA processing
• Demonstrated success building or improving cross-functional processes and driving policy adoption without formal authority over other teams.
• MRP/ERP experience required (NetSuite ERP and Salesforce CRM preferred)
• Proficiency with Google Workspace or Microsoft Office (e.g., VLOOKUPs)
• Strong analytical, problem-solving, and organizational skills
• Ability to work collaboratively in a fast-paced, deadline-driven environment
• Comfortable challenging existing processes and independently proposing and implementing changes.
• Proficiency in English (reading, writing, and verbal communication)
• High School Diploma or GED required
• Associate’s degree or equivalent related certification preferred

Work Environment & Physical Requirements

• This position operates in a warehouse environment and may require the use of personal protective equipment (PPE)
• May be exposed to extreme temperatures depending on season and weather

For applicants located in California, the hourly range for this full-time role is expected to be $25-$29 per hour. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications, and that the expected salary range may be different for candidates located outside of California.

Full-Time Employee Benefits:

75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.

401k with 3% Rently match

Paid time off

Sick time off

Partial gym membership reimbursement

Partial pet insurance reimbursement

Career growth opportunities

Professional development opportunities

Work related travel opportunities (dependent on role)

Company gatherings & team events

And more!

Rently is an ISO 27001 and PIMS 27701 Certified Organization

By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.