RMA & Customer Support Specialist

Ma Labs, Inc; San Jose (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hourly pay rate

Annual company bonus program

Health insurance

Paid holidays and paid sick leave

401(k) program

Employee referral program

Employee discounts

Employee appreciation events

Job summary

Ma Labs, Inc. is seeking a Customer Service specialist in San Jose, CA. You will be responsible for processing product returns, performing failure analyses, and ensuring top-notch service to customers.

The role requires a Bachelor’s degree and strong communication skills in a fast-paced environment. Proficiency in MS Office and teamwork are essential, with physical ability to lift 30–50 lbs.

Qualifications

• Bachelor’s degree required.
• Related experience in RMA/Customer Service preferred.
• Excellent written and verbal communication.
• Fluent in English.
• Team player attitude.

Responsibilities

• Process product returns and conduct product failure analyses.
• Deliver high level of customer service to all customers.
• Handle day-to-day RMA Receiving activities.
• Work closely with internal departments as required.

Skills

Written communication

Verbal communication

Team player

Fast-paced environment

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

MS Office

Job description

Ma Labs, Inc. is seeking a Customer Service specialist in San Jose, CA. You will be responsible for processing product returns, performing failure analyses, and ensuring top-notch service to customers.

The role requires a Bachelor’s degree and strong communication skills in a fast-paced environment. Proficiency in MS Office and teamwork are essential, with physical ability to lift 30–50 lbs.