RMA Analyst

Messer Cutting Systems; Menomonee Falls (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Messer Cutting Systems Inc in Wisconsin seeks a detail-oriented Customer Service Associate to support RMAs, Rental HMIs, lifter repairs, and replacement parts ordering. You will route in-house repairs, generate quotes, process sales orders, and create purchase orders while maintaining accurate records and providing clear communication with customers.

Experience with ERP/CRM systems such as Infor or Salesforce is a plus, as is the ability to multi-task in a manufacturing environment and to

Qualifications

• High school diploma required; 1 year in a high-volume customer support role preferred.
• Experience with ERP/CRM systems (Infor, Salesforce) is a plus.

Responsibilities

• Receive and process RMAs, Rental HMIs, lifter repairs, and orders for replacement parts or consumables.
• Route in-house repairs to Messer Repair Department; generate quotes and process sales orders.
• Create purchase orders and complete RMA/Repair forms; process credits for returns.
• Monitor RMAs to ensure timely returns; assist customers with RMA & Repair requests.

Skills

Communication skills

Multitasking

Detail-oriented

Problem solving

Computer skills

Continuous improvement

Education

High School Diploma or equivalent

Tools

Infor ERP

Salesforce

Job description

• Location W141N9427 Fountain Boulevard,Menomonee Falls, WI, 53051,United States
• Employee Type FT Non-Exempt

Contact information

• Phone [phone]

Description

JOB SUMMARY:

This position provides customer service support for the processing of RMAs, Rental HMI’s, Lifter repairs, and ordering of replacement parts or consumable items.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive packages daily (review item and paperwork)
• Route in-house repairs to Messer Repair Department
• Order parts needed for repair
• Generate Repair quotes and process sales order upon completion
• Create purchase orders and complete RMA/Repair forms
• Process credits for ‘return to stock’ items
• Route erroneous shipments to the stockroom for restocking
• Monitor open RMAs to facilitate timely return of rental components
• Assist Repair Technician to track rental fleet
• Assist customers with RMA & Repair requests

Parts Analyst (15%)

• Generate quotations and receive and process incoming parts orders from customers via phone, email, or fax
• Effectively respond to customer questions and inquiries with suitable solutions
• Issue invoice credits as required
• Work closely with internal purchasing and manufacturing departments to obtain current part pricing and lead times

MINIMUM EDUCATION AND QUALIFICATIONS:

• High School Diploma or equivalent
• 1 year of experience handling a high volume of inbound calls or working in a customer support role

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong oral and written communication skills
• Must demonstrate a solid understanding of the role of customer service
• Must be able to multi-task and establish priorities
• Experience using ERP/CRM programs such as Infor, Salesforce, or other data entry software tools
• Must be detail-oriented and demonstrate effective problem-solving skills
• Solid computer skills with proficiency in Windows-based programs
• Must be well-organized
• Must be a forward-thinker with a continuous improvement mindset

PROTECTIVE CLOTHING AND EQUIPMENT:

• Eye protection

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those Associate encounters while performing the essential functions of this job.

• Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate.

Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.