Riverboat Cruise Supervisor & Guest Experience Lead

Gateway Arch; St. Louis (MO); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

FREE Metro Transit pass

Free parking on Riverfront Levee

Paid time off after 180 days

Arch Café discount

Paddlewheel Café discount

Arch Store discount

2 Riverfront Cruise tickets

$500 Hiring Incentive

Job summary

Gateway Riverboat Cruises is seeking a Cruise Coordinator to oversee guest welfare and the smooth operation of Becky Thatcher and Tom Sawyer riverboats along the Mississippi. This supervisory role focuses on delivering outstanding hospitality while managing a crew during private charters and dinner cruises.

You will train staff, coordinate with kitchen, ensure safety protocols, and help meet daily sales goals while maintaining a welcoming dock presence.

Qualifications

• Must be 21 years or older.
• Must pass alcohol and drug screening (including THC).
• Must pass background check.
• Must pass math proficiency questionnaire in employee application.
• Must have supervisory experience in food and beverage.

Responsibilities

• Supervise servers, bartenders, and cashiers on private charters, dinner cruises, and events.
• Coordinate with guests to understand needs and ensure all details are executed accurately.
• Oversee setup and breakdown of cruises per management or guest specifications.
• Coordinate with kitchen staff to ensure timely and accurate service.
• Handle issues or emergencies during cruises with professionalism and efficiency.
• Provide training and support to staff to maintain high service standards.
• Adhere to safety and sanitation regulations and pricing knowledge.

Skills

Guest service

Leadership

Public speaking

Pricing & menu knowledge

F&B cross-training

Organizational skills

Safety oriented

Lifting up to 50lbs

Job description

Gateway Riverboat Cruises is seeking a Cruise Coordinator to oversee guest welfare and the smooth operation of Becky Thatcher and Tom Sawyer riverboats along the Mississippi. This supervisory role focuses on delivering outstanding hospitality while managing a crew during private charters and dinner cruises.

You will train staff, coordinate with kitchen, ensure safety protocols, and help meet daily sales goals while maintaining a welcoming dock presence.