Risk Management Regional Manager

Builders Mutual Insurance Company; Johnson City (TN); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Comprehensive benefits

PTO 19 days

Birthday leave

Professional development

Swag & time off

Volunteer time off

Job summary

Builders Mutual Insurance Company is seeking a Risk Management Regional Manager to lead field operations across a multi-state footprint. This hands-on role combines technical leadership with strategic oversight of Risk Management Consultants to improve loss results and customer service.

Travel 25-50% across the nine-state area; manage staffing, training, and collaboration with underwriting, claims, and marketing to deliver proactive risk management solutions.

Qualifications

• Must communicate effectively with all organization levels.
• Experience leading a customer-facing team.
• Strong understanding of underwriting, claims, and risk assessment.

Responsibilities

• Direct daily field operations of Risk Management Consultants.
• Deliver value-added Risk Management services to policyholders, agents, and insureds.
• Monitor loss trends and advise on reducing loss frequency/severity.
• Collaborate with Underwriting, Claims, Marketing to improve loss results and brand.
• Ensure consultants perform through field quality analysis and training with the team.
• Promote high levels of customer service within the Risk Management org.
• Conduct accident investigations for high exposure claims.
• Represent the company at Home Builders Association events.

Skills

Communication

Team leadership

Underwriting/claims knowledge

Home office processes

Education

Bachelor’s degree and 5+ years experience in insurance/risk management

Job description

The Opportunity

At Builders Mutual, we believe in the power of a team to get the job done right.

Our team, does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page— it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.

The Risk Management Regional Manager is a hands-on, technical, tactical focused field manager responsible for the daily operation and direction of an assigned regional Risk Management territory. Primary responsibilities include directing daily field operations of designated Risk Management Consultants, supporting initiatives and directives from the Director of Risk Management, and the implementation and execution of policies and procedures designed to increase departmental efficiencies, provide stellar customer service to all internal and external stakeholders, and improve overall loss results. The RMRM is responsible for designated staffing and performance management, all manner of internal/external stakeholder training and Continuing Education, and overall performance of the assigned Risk Management team.

Our success is rooted in teamwork and the way we care for the people we work with and serve. This field-based role allows you to set your schedule from a home office, with approximately three to four days per week in the field and overnight travel as needed. You will also travel to our Raleigh office for meetings and company events up to four times per year. We are seeking candidates who reside within our footprint, including the North Carolina, South Carolina, Virginia, Maryland, Tennessee, Mississippi, and Florida areas.

Your WORK as a Risk Management Regional Manager will make a difference by:

• Recruit select develop, and coach Risk Management Consultants through frequent interaction via field co-travels on selected medium/large accounts and to agents.
• Direct the delivery of value-added Risk Management services to policyholders, agents, insureds, and prospective policyholders.
• Monitor, analyze, and report on loss trends and class code profitability. Develop recommendations to improve loss frequency and severity.
• Partner with Underwriting, Claims, Marketing, and other functions to implement proactive solutions for improving loss results and enhancing the Risk Management brand to internal and external stakeholders.
• Ensure top performance of designated consultants through ownership and implementation if the field quality analysis program. Work with the RMTM to monitor trends, develop necessary training and deliver effectively.
• Promote and develop high levels of customer service in the decentralized, customer facing Risk Management organization.
• Conduct accident investigations on selected, potentially high exposure claims.
• Represent company in Home Builders Association (HBA) meetings and events.

Travel Requirements

• Our consultants, clients, agents, and brokers are located in a nine-state area from Maryland to Mississippi, requiring the Risk Management Regional Manager to travel out of town 25%-50%, and occasionally more. Normal duration for remote client visits is 1-2 nights away from the RMRM’s home office.

Skills to get the JOB done RIGHT:

• Bachelor’s degree and at least 5 years of insurance, risk management, claims and industry experience; or an equivalent combination of education and experience.
• Must be able to communicate effectively, both written and verbally, with all levels of the organization and its business partners.
• Previous experience leading a team of customer facing professionals.
• An excellent understanding of underwriting claims and risk assessment principles.
• An exceptional understanding of insurance company home office management processes, issues, and requirements.

Your Employee Experience at Builders Mutual

At Builders Mutual, we’re intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don’t just happen — they’re built with intention. You’ll also be part of a team where people show up authentically, support one another, and take pride in what we’re building together.

We support you with:

• Competitive compensation and a performance bonus program
• Comprehensive benefits that support your wellbeing today and your future tomorrow
• 19 days of PTO to start, plus your birthday off and 11 additional paid holidays
• 37.5 hour work week, including Fridays ending at 2:30 PM
• Professional development through Builders University
• Everyday Wins recognition with swag and extra time off
• 8 paid Volunteer Time Off (VTO) hours to give back

LIFE at Builders Mutual

• Collaboration | You are part of a team working together to reach a common goal.
• Empowerment | You will feel trusted, valued, and given the resources to be successful.
• Flexibility | You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.
• Impact | You will positively influence our business, customers, and industry.
• Sense of pride | You will tell others how much you enjoy working at Builders Mutual.