Risk Management & Patient Safety Specialist | Freeman West | Full-Time

Freeman Health System; Street (MD); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

Retirement with employer match

Paid time off

Résumé du poste

Freeman Health System is seeking a Risk Management and Patient Safety Specialist to advance a culture of safety and high reliability. You will analyze patient safety events, perform RCAs, and lead initiatives to mitigate risk and improve outcomes across Freeman Health System.

You will work with clinical and operational leaders, oversee PSES reporting to PSO, and support liability claim administration while upholding regulatory standards.

Qualifications

• Excellent communication, presentation, facilitation and interpersonal skills.
• Strong knowledge of patient safety principles, event investigation methodologies and root cause analysis.
• Experience with risk management, patient safety, healthcare quality, or performance improvement preferred.

Responsabilités

• Lead claim intake and triage, evaluate liability exposure and identify risk trends.
• Coordinate the discovery process including interrogatories, document production and depositions.
• Collaborate with operational leaders, insurers, brokers and legal counsel to support risk management and litigation strategies.
• Represent the organization in administrative proceedings, hearings or mediations when needed.

Connaissances

Communication skills

Interpersonal skills

Analytical thinking

Formation

Bachelor's degree in Nursing or Healthcare Administration

CPRM/CHRM certification or similar

Description du poste

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. Schedule Monday - Friday, 8:00 AM - 4:30 PM plus on-call rotation after hours, weekends and holidays.

What You’ll Do

The Risk Management and Patient Safety Specialist (RMPSS) is responsible for advancing a culture of safety, reducing preventable harm, and promoting high reliability principles throughout the organization. This role partners with clinical and operational leaders to proactively identify risks, analyze safety trends, and implement sustainable process improvements that enhance patient outcomes, strengthen regulatory compliance, and reduce system vulnerabilities. The RMPSS supports the organization's patient safety program through the assessment, investigation, and analysis of patient safety events, close calls, and opportunities for improvement. The position oversees the collection, review, protection, and reporting of patient safety information within the organization's Patient Safety Evaluation System (PSES), ensuring timely and accurate submission of information to the contracted federally listed Patient Safety Organization (PSO). The RMPSS also leads patient safety initiatives, facilitates event reviews and Root Cause Analyses (RCAs), monitors safety metrics and trends, and supports the organization's High Reliability Organization (HRO) journey. In addition, the RMPSS plays a key role in mitigating organizational risk through the administration and management of professional and general liability claims and potential claims.

Responsibilities

Responsibilities include claim intake and triage, investigation and evaluation of liability exposure, identification of contributing factors and risk trends, and collaboration with operational leaders, insurers, brokers, and legal counsel to support risk management and litigation strategies. The position coordinates all aspects of the discovery process, including interrogatories, document production, record review, witness preparation, and depositions, and may represent the organization during administrative proceedings, hearings, mediations, or trials, as appropriate.

Requirements

Current licensure as a Registered Nurse (RN), Respiratory Care Practitioner (RCP), or other equivalent clinical discipline required (For RNs practicing under a multistate compact license, the compact license must be issued by the nurse's primary state of residence). Bachelor's degree in Nursing, Healthcare Administration, or a related healthcare field preferred. Minimum of three (3) to five (5) years of relevant clinical experience required. Previous experience in risk management, patient safety, healthcare quality, or performance improvement preferred. Professional certification in risk management or patient safety (e.g., CPHRM) preferred. Strong knowledge of patient safety principles, event investigation methodologies, root cause analysis, and applicable regulatory and accreditation standards. Demonstrated ability to analyze complex clinical situations, identify risks, and develop effective mitigation strategies. Excellent communication, presentation, facilitation, and interpersonal skills, with the ability to collaborate effectively with physicians, leaders, and multidisciplinary teams.

Freeman Perks and Programs

For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

#LI-DNI

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services.

The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs.

Freeman Health System also operates Ozark Center – the region's largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women's and children's services.

The system is supported by more than 7,000 employees and is the only Children's Miracle Network Hospital in a 70-mile radius.

For more information, visit Freeman Health System.