Risk Experience Designer — Fintech (Remote)

Mercury; San Francisco, New York, Portland (CA, NY, OR); Híbrido; USD 76 000 - 85 000; Tempo integral

Resumo da oferta

Mercury is seeking a Risk User Experience Specialist to make risk decisions while delivering best-in-class user experiences. This full-time role requires weekend work (Sunday–Thursday, 8am–5pm local) with a fixed schedule and is eligible for remote work within the United States.

You will review risk-related inquiries, assess limit increases, and manage risk queues. The role emphasizes documenting decisions, cross-functional collaboration, and improving processes for efficiency and user

Qualificações

• 2–3 years of experience working in risk within financial services.
• Experience making risk decisions and communicating with users.
• Understanding of banking products (ACH, International Wires, SWIFT, checks, and debit cards).
• Ability to document rationale and train teammates.

Responsabilidades

• Respond to limit increase requests from high- and moderate-risk users and review activity to determine acceptable usage.
• Review overlimit transactions and approve/reject within cutoff times with supporting docs.
• Review remote check deposits submitted by users using internal tools and third-party systems.
• Manage a high-volume caseload with adherence to SLAs and attention to detail.
• Respond to risk support requests via mailbox and channels from partners, users, or stakeholders.
• Collaborate with BPO team to provide second opinions on escalations for deposits and limits.
• Document rationale for risk decisions with supporting evidence.
• Create process documentation and help train future teammates.
• Identify opportunities to improve observability, scalability, and efficiency through tooling and procedures.
• Maintain positive user experience while mitigating fraud risk for Mercury.

Conhecimentos

Risk management

User experience

Banking knowledge

Communication skills

Empathy

Descrição da oferta de emprego

Mercury is seeking a Risk User Experience Specialist to make risk decisions while delivering best-in-class user experiences. This full-time role requires weekend work (Sunday–Thursday, 8am–5pm local) with a fixed schedule and is eligible for remote work within the United States.

You will review risk-related inquiries, assess limit increases, and manage risk queues. The role emphasizes documenting decisions, cross-functional collaboration, and improving processes for efficiency and user