Customer Support Specialist - Risk (Fully Remote)

Mercury; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Mercury is seeking a Customer Operations Specialist to be the first point of contact for customers affected by risk actions such as account restrictions or closures. You will also manage inbound inquiries about address updates, check reissuance, and business structure changes.

In this role you will collaborate with internal Risk teams including AML, Fraud, and Sanctions to ensure smooth handoffs and timely resolutions.

Qualifications

• 2+ years in customer operations, ideally in fintech or banking.
• Strong understanding of AML and risk functions in financial institutions.
• Excellent written communication and organizational skills.

Responsibilities

• Serve as the first point of contact for customers impacted by risk actions like account restrictions or closures.
• Manage inbound email inquiries about address updates, check reissuance, and business structure changes.
• Collaborate with internal Risk teams including AML, Fraud, and Sanctions for smooth handoffs.

Skills

Customer operations

AML knowledge

Written communication

Job description

• Serve as the first point of contact for customers impacted by risk actions like account restrictions or closures.
• Manage inbound email inquiries about address updates, check reissuance, and business structure changes.
• Collaborate with internal Risk teams including AML, Fraud, and Sanctions for smooth handoffs.

What You'll Bring:

• 2+ years in customer operations, ideally in fintech or banking.
• Strong understanding of AML and risk functions in financial institutions.
• Excellent written communication and organizational skills.

Total Rewards:

• Competitive base salary, equity, and benefits.
• Salary ranges vary by location and experience.

Mercury

Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.