Risk Department Coordinator

Werner Enterprises, Inc.; Omaha (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Werner Enterprises, Inc. is seeking a Risk Department Coordinator to serve as the frontline contact for workers’ compensation claims and to ensure efficient claims processing.

The role requires exceptional organization, attention to detail, and a commitment to assisting injured drivers and internal adjusters. The position involves intake, triage, and coordination of logistics for claim handling, with a focus on accurate data logging, file setup, and timely communication with the TPA and

Qualifications

• Minimum Associate Degree in Business or related healthcare field.
• At least 2 years of administrative experience in a fast-paced professional office environment.
• Exceptional organizational skills and commitment to providing excellent internal and external customer service.
• Clear and effective written and verbal communication, including professional correspondence via phone, typed documents, and email.
• Meticulous attention to detail and a desire to exceed service expectations.
• Strong time management and ability to work under pressure while maintaining confidentiality.

Responsibilities

• Serve as the initial point of contact for new workers’ compensation claims, conducting intake interviews and logging data.
• Perform initial claim triage and assessment prior to assignment to an Adjuster.
• Coordinate logistics for injured drivers, including light duty or home-based care arrangements.
• Manage file setup and preparation for the Adjuster's takeover.
• Report out-of-state claims to the Third-Party Administrator (TPA) with documentation and follow-up.
• Provide reliable phone support and backup for the Risk intake department.
• Process claim-related correspondence, medical bill payments, and police reports as needed.
• Prepare files for litigation and closure, and assist with special projects as assigned.
• Maintain strict compliance with company policies and privacy requirements.

Skills

Administrative support

Customer service

Strong communication

Time management

Privacy & confidentiality

Multitasking

Google Workspace

Education

Associates Degree in Business or healthcare

Tools

Google Workspace (Docs, Sheets, Gmail)

Job description

The Risk Department Coordinator plays a critical administrative and logistical role, serving as the frontline contact for all new workers’ compensation claims. This position is vital for the efficient flow of claims processing, requiring exceptional organizational skills, meticulous attention to detail, and a commitment to assisting our injured drivers and internal adjusters.

Responsibilities:

• Serve as the initial point of contact for new workers’ compensation claims, conducting critical intake interviews and logging all required initial data.
• Perform initial claim triage and assessment prior to assignment to a dedicated Adjuster, ensuring timely hand-off.
• Facilitate necessary logistics for injured drivers, coordinating arrangements for light
• duty, treatment at a terminal, or arrangement for home-based care/benefits.
• Manage the complete file setup process, ensuring all preliminary claim files are
• organized, documented, and prepared for the Adjuster's takeover.
• Execute timely reporting of out-of-state claims to the Third-Party Administrator (TPA), maintaining ongoing follow-up and meticulous documentation of each claim file.
• Provide reliable phone support and backup for the Risk intake department, managing high-volume communication.
• Efficiently process claim-related correspondence from a shared inbox, which includes processing medical bill payments, managing attachments, and ordering necessary police reports and other items.
• Provide comprehensive administrative support to Adjusters, including file documentation, preparing files for litigation, managing file closure, and other assigned tasks.
• Contribute to and successfully complete special projects and critical administrative tasks as assigned by Risk Supervisors.
• Ensure strict compliance with all applicable company policies and legal procedures.
• Perform various other duties as requested.

Qualifications:

• Minimum of an Associates Degree in Business or a related healthcare field.
• At least 2 years of demonstrated administrative experience in a fast-paced professional office environment.
• Exceptional organizational skills and a commitment to providing excellent internal and external customer service.
• Clear and effective written and verbal communication skills, including professional correspondence via phone, typed documents, and email.
• Meticulous attention to detail and a desire to exceed internal and external service expectations.
• Strong time management skills and a proven ability to complete work in a timely, accurate, and thorough manner.
• Proven ability to maintain confidential information and uphold strict privacy considerations.
• Ability to multitask effectively, managing various competing duties and priorities.
• Proven ability to be a versatile, self-sufficient contributor who can manage individual tasks with minimal oversight while collaborating effectively with a team to achieve shared goals.
• Proven proficiency with the Google Workspace suite (Docs, Sheets, Gmail) and a strong aptitude for utilizing office information systems.
• Previous experience in a high-volume call center or similar customer service environment is highly desirable.

Benefits:

• We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans.
• We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.