Risk Control Technician I

The Regional Municipality of Durham; Erie (Erie County); On-site; USD 35,000 - 57,000; Full time

Job summary

A leading company in the insurance sector is seeking an administrative support professional in their Underwriting Division. This role involves managing accounts, order requests, and ensuring efficient communication with agents and vendors. Ideal candidates possess a high school diploma, proficiency in office software, and a commitment to customer service. Exceptional benefits are offered including health care and a pension plan.

Benefits

Premier health, prescription, dental, and vision benefits

Traditional pension plan

401(k) with up to 4% match

Paid time off for vacation, sick days

Career development programs

Qualifications

• High school diploma required.
• Proficient with word processing and spreadsheet software.
• Familiarity with ERIE's products preferred.

Responsibilities

• Creates account and work orders in management software.
• Communicates with agents and underwriters professionally.
• Maintains Risk Control Department Team Rosters.

Skills

Customer Focus

Nimble Learning

Values Diversity

Collaborates

Cultivates Innovation

Decision Quality

Ensures Accountability

Instills Trust

Optimizes Work Processes

Self-Development

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Word processing software

Spreadsheet software

Presentation software

Job description

Division or Field Office:

Underwriting Division
Department of Position: Field Commercial Mgmt Dept
Work from:
Corporate Office, Erie PA Salary Range:
$35,120.00-$56,101.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under close supervision, orders risk control surveys by gathering information from numerous sources. Resolves issues with agents, underwriting, and risk control on surveys and service requests. Supports the department with general administrative duties.

Duties and Responsibilities

• Creates account and work orders in work management software system as requested from various sources including underwriting portal, agent requests, consultants, management, or others. Ensures correct data entry of account and work orders using available corporate systems.
• Communicates with agents and underwriters in a professional manner to clarify any questions or concerns. Ensures accurate use of Risk Control Survey Ordering Guidelines to control use of resources.
• Works with various inspection vendors to create vendor work order requests, acts as a liaison between consultant and vendor to resolve issues. Tracks vendor activity.
• Maintains Risk Control Department Team Rosters.
• Oversee specialty insurer and reinsurer work orders for service requests, updates recommendation log, and performs other vendor related duties as assigned.
• Supports department growth by supporting consultants, department leadership, and State Commercial Insurance Managers.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Customer Focus
• Nimble Learning
• Values Diversity
• Collaborates
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Instills Trust
• Optimizes Work Processes (IC)
• Self-Development

Qualifications

Minimum Educational Requirements

• High school diploma, or GED, required.
• Associate orBachelor's degree preferred.

Additional Experience

• Proficient in word processing, spreadsheet, and presentation software required.
• Familiarity with ERIE's products, systems and processes preferred.
• Working knowledge of on-line systems such as QAS, PMS, RCT and RCT Zendesk, Underwriting Portal, on-line manuals, and e-mail preferred.

Physical Requirements

• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20>
• Climbing/accessing heights; Rarely
• Driving; Rarely
• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Manual Keying/Data Entry/inputting information/computer use; Constant (>80%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>

Nearest Major Market: Erie