Risk Analyst

City-of-Raleigh-N; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

City of Raleigh is seeking an experienced Risk Analyst to support the insurance program, claims management, and risk mitigation efforts across city departments. The role involves analyzing exposures, maintaining policies, and collaborating to implement risk-reducing strategies for a safer community.

The ideal candidate will have a Bachelor's degree in a related field, 1–3 years of risk management experience, and strong Excel and reporting skills.

Qualifications

• Bachelor's degree in a related field; 1–3 years in risk management or related area.
• Equivalent combination of training and/or experience accepted.
• Experience with claims and insurance programs preferred.

Responsibilities

• Provide analytical and administrative support of the City’s insurance program.
• Maintain insurance policies and annual renewals.
• Support claims programs for property, liability, and third-party subrogation including communications with stakeholders.
• Assist in implementing and operating risk management software for tracking incidents and exposures.
• Provide trainings on insurance programs and risk awareness to city staff.
• Review contracts for risk and insurance requirements and assess compliance.
• Analyze program data to identify trends and present findings.
• Provide recommendations to assigned program or project teams.
• Process Risk vendor invoices and maintain records and databases.

Skills

Customer service

Verbal and written communication

Data analysis

Dashboards & reporting

Detail oriented

Education

Bachelor's Degree in Insurance, Business, Public Administration, or related field

ARM certification

AIC certification

CPCU certification

Tools

Microsoft Excel

Databases

Analytics/Reporting tools

Job description

Join a dynamic team dedicated to protecting city assets and supporting a safer community. The City of Raleigh Risk Management department is seeking an experienced Risk Analyst to join their dynamic team. This position offers an exciting opportunity to apply your expertise in property and liability insurance, claims management, and risk mitigation. As a Risk Analyst, you’ll play a key role in supporting the City’s claims and insurance programs, analyzing exposures, and implementing strategies to reduce losses. This is a great fit for professionals looking to advance their career in public sector risk management while making a meaningful impact.

About You:

The ideal candidate for the position is a self-motivated, detail-oriented, and proactive risk management professional skilled in supporting claims and insurance programs, analyzing data, compiling reports, and communicating effectively across departments. If you’re a collaborative, solutions-driven professional ready to take your skills to the next level, we want you on our team!

About Us:

The Risk Management Division is at the forefront of protecting City resources, supporting operations and enabling resilient service delivery. We identify, assess, and manage risks that could impact the effective operation of the City programs and services. Our team works collaboratively across departments to ensure decisions are informed, and operations are secure, while maintaining transparency to the community.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides analytical and administrative support of the City’s insurance program
• Maintains insurance policies and annual insurance renewals
• Supports claims programs for property, liability, and third-party subrogation including maintaining processes and communications with members of the public, insurance adjusters, third party administrators, and internal stakeholders
• Assists in the implementation and operation of risk management software systems for tracking incidents, claims, and exposures
• Provides informational training and education sessions for city staff on insurance program, and risk awareness and reduction strategies
• Reviews and evaluates contracts, agreements, and special events applications to ensure compliance with established risk tolerance and insurance requirements
• Researches, compiles, and analyzes program data to identify trends
• Documents and presents findings
• Provides recommendations and solutions in support of assigned program, project, or functional area
• Processes Risk vendor invoices, prepares, updates, and maintains records, reports, databases, policies, procedures and other related documents and information

Required Education and Experience:

Bachelor's Degree in Insurance, Business, Public Administration, or related field; 1 to 3 years' experience in risk management or a related field; OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

Preferred Licenses & Certification:

• Associate in Risk Management (ARM)
• Associate in Claims (AIC)
• Chartered Property Casualty Underwriter (CPCU)

Knowledge Of:

• Claims administration processes.
• Contract and policy language related to indemnity, insurance, and liability.
• Local, state, and federal laws and regulations governing public entity risk and insurance.
• Microsoft Excel, databases, and other analytics or reporting tools.

Skill In:

• Delivering excellent customer service to both internal and external stakeholders.
• Performing original data gathering, analyzing findings, applying logic and reasoning, and compiling and assembling data.
• Verbal and written communication, including technical report writing and presentations.
• Organizing tasks and maintaining close attention to detail.

Ability To:

• Update and maintain dashboards and reports containing risk data.
• Work independently and handle confidential information with discretion.
• Collaborate across departments and with external partners and customers.
• Meet deadlines and prioritize competing demands.

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.