Risk Analyst

Motion Recruitment; Frisco (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits

Paid holidays

Job summary

Motion Recruitment Partners is seeking a Risk Analyst in Frisco, TX to support payment processing merchants by addressing complex financial, fraud, and risk-related issues.

The role involves handling high-volume inbound calls, de-escalating difficult situations, analyzing financial and transaction data, and balancing customer empathy with established risk policies. This is a 1-year W2 contract with benefits and paid holidays.

Qualifications

• 2+ years of experience in risk management or related call center environment.
• Strong customer service, communication, and de-escalation skills.
• Experience in high-volume inbound phone environments while meeting SLAs and performance metrics.
• Proficiency with G-Suite and other relevant software; degree in Finance/Risk/Accounting is a plus.

Responsibilities

• Handle 20+ inbound calls daily addressing complex financial, fraud, and risk questions for payment processing merchants.
• Review merchant cases to release funds, collect balances, and assist with chargeback disputes.
• Analyze customer information, financial patterns, and transaction data to identify fraud and risk trends.
• Provide exceptional customer service and de-escalate complex or escalated issues with empathy and professionalism.
• Analyze financial data to identify irregularities related to billing trends, financial relationships, and regulatory compliance.

Skills

Customer service

De-escalation

Communication

Analytical thinking

Education

Bachelor's degree in Finance or related field

Tools

G-Suite

Job description

Our client, a leader in financial & tax software, is seeking a Risk Analyst to join their team in Frisco, TX!

You will be supporting payment processing merchants by addressing complex financial, fraud, and risk-related issues. As well as handling high-volume inbound calls, de-escalating difficult situations, analyzing financial and transaction data, and balancing customer empathy with established risk policies and procedures.

**1-year W2 contract with benefits and paid holidays**

Responsibilities

• Handle 20+ inbound calls daily, resolving complex financial, fraud, and risk-related questions for payment processing merchants.
• Review merchant cases to release funds, collect outstanding balances, and assist with chargeback disputes.
• Analyze customer information, financial patterns, and transaction data to identify fraud and risk trends.
• Provide exceptional customer service and de-escalate complex or escalated customer issues with empathy and professionalism.
• Analyze financial data to identify irregularities related to billing trends, financial relationships, and regulatory compliance.

Required Qualifications

• 2+ years of experience in risk management, financial services, or a related call center environment.
• Strong customer service, communication, and de-escalation skills, with the ability to handle difficult customer interactions.
• Experience working in a high-volume inbound phone environment while meeting SLAs and performance metrics.
• Proficiency with G-Suite and other relevant software; bachelor's degree in Finance, Risk Management, Accounting, or a related field is a plus.

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.