Rio Rancho Team Leader — Training & Customer Service

Champxpress; Rio Rancho, Northern (NM, KY); Hybrid; USD 22,000 - 23,000; Full time

Job summary

Champxpress in Rio Rancho, NM seeks a full-time Team Leader to support day-to-day team activities, training, and coaching while upholding company values and brand standards. The role emphasizes customer service and adherence to safety guidelines at a high-volume site.

Responsibility includes leading in the Site Leader's absence, driving sales and loyalty programs, and maintaining a clean, safe environment. Strong communication and management experience are preferred.

Qualifications

• Excellent organizational and time management skills.
• High school diploma or equivalent preferred.
• Related management experience preferred
• Excellent verbal and written communication skills.

Responsibilities

• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Assist with the coaching, training, and development of new and existing staff.
• Ensuring the right thing is done at all times for our customers and fellow teammates.
• Lead the team in absence of the Site Leader & Assistant Site Leader
• Provide excellent customer service at all times to ensure guest satisfaction.
• Follow all procedural, operational, and safety guidelines.
• Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
• Ensure all equipment and mechanicals are working to their optimum capability.
• Inform Leadership of equipment or mechanical issues immediately.
• Drive sales, memberships, loyalty programs.
• Respond to/relieve congested areas due to fluctuations in business flow.
• Maintain overall site appearance/equipment /Brand Standards.

Skills

Organizational skills

Time management

Communication skills

Management experience

Education

High School Diploma or equivalent

Job description

Champxpress in Rio Rancho, NM seeks a full-time Team Leader to support day-to-day team activities, training, and coaching while upholding company values and brand standards. The role emphasizes customer service and adherence to safety guidelines at a high-volume site.

Responsibility includes leading in the Site Leader's absence, driving sales and loyalty programs, and maintaining a clean, safe environment. Strong communication and management experience are preferred.