Los Lunas Site Leader

Champion Xpress Carwash; Los Lunas (NM); On-site; USD 42,000 - 68,000; Full time

Job summary

Champion Xpress Carwash in Los Lunas, NM is seeking a Site Leader to manage day-to-day operations, hit sales and profit goals, hire and train staff, and uphold our brand values and safety standards.

You will lead site performance, control labor and supplies, ensure excellent guest service, maintain a clean, safe facility, and coach teammates weekly while reporting KPIs and ensuring compliance.

Qualifications

• High school diploma or equivalent preferred.
• Experience in related management roles preferred.
• Excellent verbal and written communication.

Responsibilities

• Lead overall site operations, production, labor, and profitability.
• Provide excellent customer service to ensure guest satisfaction.
• Maintain a clean and safe site and facilities.
• Hire, promote, and terminate staff as needed.
• Drive sales, memberships, loyalty programs.
• Monitor KPIs and prepare operational reports.

Skills

Leadership

Operations Management

Customer Service

Staff Hiring & Training

Scheduling

KPI Monitoring

Cash Handling

Safety Compliance

Education

High School Diploma or equivalent

Job description

Job SummarySite Leader is responsible for the day-to-day operations of the business, attaining sales/profit goals, hiring, training, and sustaining staff while maintaining company values, policies, culture, and brand standards at all times. Site Leaders use their leadership and adherence to company principles, values, and policies to deliver high levels of customer service.ResponsibilitiesProvide excellent customer service at all times to ensure guest satisfaction.Lead the overall site operations, production, labor, and profitability.Follow all procedural, operational, and safety guidelines.Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)Ensure all equipment and mechanicals are working to their optimum capability.Address any equipment or mechanical issue immediately.Drive sales, memberships, loyalty programs.Manage labor, expenses, chemical/supply utilization.Ensure the location is staffed for business every day.Respond to/relieve congested areas due to fluctuations in business flow.Maintain overall site appearance/equipment /Brand Standards.Ensuring the right thing is done at all times for our customers and fellow teammates.Hiring/Promoting/TerminationDutiesSafety AdherenceSite PresentationWeekly CoachingKPIsKey HolderCash HandlingOperational ReportsMonthly Leadership TrainingPerformance ReviewsWeekly Cleaning ChecklistAssistant Site Leader TrainingSchedulingIncident Claim EscalationPeople, Product and Presentation Quality ControlChemical OrderingSalt ManagementTunnel LubricationTier 3 Mechanical SolutionsReclaim System ManagementMCC Air Filter ManagementRO Water System ManagementSupply OrderingSpare Part Ordering Approved by Area TechnicianSite Leader AssessmentsAny other duties assigned by LeadershipSkills and Education RequirementsExcellent organizational and time management skills.High school diploma or equivalent preferred.Related management experience preferredExcellent verbal and written communication skills.Physical Job RequirementsAbility to work outdoors in all weather conditions and seasonsIs willing to work a minimum of 45 hours per week including weekends and holidaysBe on your feet for extended periods of timePhysically able to bend, stoop, squat, kneel, reach, step to perform job dutiesAbility to carry up to 40 pounds short distancesAlert and able to maneuver around moving vehicles and equipmentValid Driver’s LicenseRecord of safe driving for the last three years as shown on current MVR, with no serious accidents or traffic violations