RIM Program Lead: Records & Information Management

Charlotte, North Carolina; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

City of Charlotte is seeking an experienced administrator to coordinate public records requests and lead the agency's Records & Information Management program. The role involves coordinating searches across departments, documenting methods, and ensuring timely production of responsive records.

You will collaborate with Legal, IT, and division staff, maintain logs and redaction records, and advise leadership on compliance risks and information governance improvements.

Qualifications

• Experience coordinating, tracking, and clarifying public records requests.
• Ability to document search methods and verify completeness of responsive records.
• Knowledge of retention schedules and information governance best practices.

Responsibilities

• Serve as the primary administrative coordinator for public records requests.
• Coordinate searches across departments and systems and document search methods.
• Communicate with requesters about scope, progress, and delivery arrangements.
• Coordinate with Legal on disclosures, exemptions, redactions, and sensitive matters.
• Maintain logs, correspondence, and redaction records; preserve potentially responsive records.
• Lead development and monitoring of an agency-wide Records & Information Management program.
• Provide training and guidance on records management procedures and retention schedules.
• Coordinate with IT on records systems, metadata, security, and archival procedures.
• Monitor response timeliness, workload, and production quality; conduct audits as needed.
• Represent the organization in records management and information governance discussions.

Skills

Public records coordination

Records management

FOIA workflow

Policy development

RIM program leadership

Interagency collaboration

Job description

City of Charlotte is seeking an experienced administrator to coordinate public records requests and lead the agency's Records & Information Management program. The role involves coordinating searches across departments, documenting methods, and ensuring timely production of responsive records.

You will collaborate with Legal, IT, and division staff, maintain logs and redaction records, and advise leadership on compliance risks and information governance improvements.