Rigging Shop Assistant

Life at West Marine; Rock Hill (SC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Paid time off

Job summary

A boating retailer is seeking a Rigging Assistant in Rock Hill, SC. This role involves splicing, swaging, and customer service in a fast-paced environment. Candidates should have excellent communication skills and a high school diploma, with knowledge of sailing preferred. The position requires the ability to lift up to 75 pounds and maintain safety standards. Join us to provide top-quality services and experiences for our customers!

Qualifications

• Must be at least 21 years old.
• Must maintain a valid driver’s license and satisfactory driving record.
• Willing to submit to a pre-employment drug screen.
• Strong analytical and problem-solving skills.
• Ability to work in a high-paced environment and lift up to 75 pounds.

Responsibilities

• Perform splicing and swaging for customer orders.
• Assist in the installation of rigging product.
• Drive sales through engagement with customers.
• Ensure safety rules and standards are followed.
• Educate store staff on rigging shop capabilities.
• Maintain a safe, clean shop environment and comply with safety rules.
• Work a flexible schedule including nights, weekends and holidays.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent sales and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills

Strong analytical and problem-solving skills

Ability to function well in a high-paced environment

Proficient with Microsoft Office Suite

Education

High school diploma or equivalent

General sailing and boat knowledge

Tools

Microsoft Office

Job description

As the Rigging Assistant, you will perform splicing, swaging, limited customer service and other duties as assigned. This position requires obtaining certification from cordage vendors for splicing different types of cordage to ensure top quality product.

Duties/Responsibilities

• Perform splicing and swaging for customer orders
• Assist in the installation of rigging product
• Understand proper use for all equipment and tools used in the field and shop
• Ensure the rigging staff are representing the highest expression of our brand and the service we provide
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Produce quotes, orders, production and payment for rigging products and services
• Educate store staff and services and capabilities of the rigging shop
• Protects crew members and customers by providing a safe and clean shop environment
• Ensure all safety rules and standards are followed while working in the shop and the field
• Maintain the stability and reputation of the shop by complying with all legal requirements
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high‑paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• High school diploma or equivalent preferred.
• General sailing and boat knowledge with the ability to read measurements, both imperial and metric

Physical Requirements

• Must be able to lift up to 75 pounds.
• Manual dexterity to evaluate, install, and modify equipment.

Other Requirements

• Must be at least 21 years old
• Must maintain a valid driver’s license and satisfactory driving record
• Willing to submit to a pre‑employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program
• Willing to work a varied shift based upon business needs, including unscheduled overtime

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/ .

Join us at West Marine and help us provide the best boating experience for our customers!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.