Rigging Supervisor

West Marine

Middletown (RI)

On-site

USD 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

$5,000 sign on bonus

Job summary

A leading company in the retail sector is seeking a Rig Shop Supervisor to drive sales and manage operations at Satellite Rigging Locations. The role involves overseeing staff, ensuring quality assurance, and optimizing resource utilization. Candidates should have strong leadership and customer service skills, with a focus on achieving sales goals. A commitment to safety and quality is essential, along with the ability to interpret rigging diagrams and measurements. This position offers a competitive salary and a sign-on bonus.

Qualifications

Over 5 years of experience in rigging and management roles.

Responsibilities

Oversee planning and management of Satellite Rigging Locations.
Develop and maintain a comprehensive sales plan.
Ensure quality assurance before delivery to customers.

Skills

Communication

Customer Service

Sales

Leadership

Problem Solving

Time Management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

1 week ago Be among the first 25 applicants

The Rig Shop Supervisor is responsible for achieving sales and profitability goals within the rigging business unit by overseeing planning, coordination, and management of all Satellite Rigging Locations. This role actively drives rigging sales through customer interactions, interprets diagrams and measurements, and ensures that customer orders are accurately completed. The manager will assess lead times and coordinate workflow to optimize resource utilization, determining when jobs should be completed in-house or by the production facility. A commitment to quality assurance is paramount, with the manager overseeing all products before delivery to customers. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Supervisory Responsibilities:

Recruit, interview, hire, and train new staff to build a skilled and dedicated team.
Oversee the daily workflow of the department, ensuring smooth and efficient operations.
Provide constructive and timely performance evaluations to support employee development.
Handle employee discipline and terminations in accordance with company policy.

Duties/Responsibilities:

Develop, implement, and maintain a comprehensive sales plan to achieve annual sales goals for the rigging shop and store.
Collaborate with PRO Market Team Managers to enhance wholesale business and market share through effective planning and goal setting.
Oversee all quotes, orders, transfers, purchase orders, production, and payment processes for rigging products and services.
Execute rigging activities related to product creation and installation, ensuring quality and efficiency.
Work alongside store management to schedule rigging staff according to peak customer demand and planned jobs.
Train and inform store associates about rigging shop capabilities and services to enhance customer engagement.
Provide product knowledge to customers and suggest additional items and services they may need.
Ensure that rigging staff embody the brand's values and deliver exceptional service.
Maintain up-to-date professional and technical knowledge of rigging through company and industry-sponsored training.
Execute and direct all shop inventory procedures and activities to optimize stock levels.
Ensure a safe and clean work environment for crew members and customers, adhering to all safety rules and standards.
Maintain the shop’s stability and reputation by complying with all relevant legal requirements.
Be available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Perform other job-related duties as assigned.
This position offers a $5,000 sign on bonus! Starting salary ranges from $25.85 to $31.00 an hour (DOE).

Required Skills/Abilities:

Exceptional verbal and written communication abilities.
Strong interpersonal skills with a focus on customer service excellence.
Proven track record in sales and customer service, driving revenue and customer satisfaction.
Excellent organizational abilities and attention to detail, ensuring efficient operations.
Strong time management skills with a demonstrated ability to meet deadlines consistently.
Effective analytical and problem-solving capabilities to address challenges proactively.
Robust supervisory and leadership abilities to guide and motivate teams.
Ability to prioritize tasks effectively and delegate appropriately when necessary.
Comfortable functioning in a fast-paced and occasionally high-pressure environment.
Proficient in Microsoft Office Suite and related software applications.
Ability to interpret rigging diagrams, measurements, and terminology to assist customers and streamline workflow.
Demonstrates advanced technical skills in splicing and rigging installation duties in both shop and marine vessel settings.
Capable of providing transportation to various worksites as required.
Understands proper techniques for working at heights and can execute these procedures safely.

Education and Experience: