Rigging Shop Assistant

West Marine; Rock Hill (SC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Voluntary benefits

401(k) plan

Paid time off

Job summary

West Marine in Rock Hill, SC is seeking a Rigging Assistant to perform splicing, swaging, and customer service duties. The position requires certification for splicing different types of cordage and is crucial for maintaining product quality.

Applicants should have excellent communication and customer service skills, as well as a high school diploma or equivalent. This role offers a wide range of benefits, including medical, dental, and 401(k).

Qualifications

• Excellent communication, interpersonal, and sales skills are essential.
• Organizational ability and time management skills needed for a busy environment.
• General sailing and boat knowledge is preferred.

Responsibilities

• Perform splicing and swaging for customer orders.
• Assist in the installation of rigging products.
• Drive sales through customer engagement and suggestive selling.
• Maintain safety standards while working in the shop.

Skills

Verbal and written communication skills

Interpersonal and customer service skills

Sales and customer service skills

Organizational skills

Time management skills

Analytical and problem-solving skills

Ability to function well in high-paced environments

Proficient with Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Overview

As the Rigging Assistant, you will perform splicing, swaging, limited customer service, and other duties as assigned. This position requires obtaining certification from cordage vendors for splicing different types of cordage to ensure top quality product.

Responsibilities

• Perform splicing and swaging for customer orders
• Assist in the installation of rigging products
• Understand proper use for all equipment and tools used in the field and shop
• Ensure the rigging staff are representing the highest expression of our brand and the service we provide
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Produce quotes, orders, production, and payment for rigging products and services
• Educate store staff on the services and capabilities of the rigging shop
• Protect crew members and customers by providing a safe and clean shop environment
• Ensure all safety rules and standards are followed while working in the shop and the field
• Maintain the stability and reputation of the shop by complying with all legal requirements
• Available to work a flexible schedule based on business needs, including nights, weekends, and some holidays
• Perform other job-related duties as assigned

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software

Education and Experience

• High school diploma or equivalent preferred
• General sailing and boat knowledge with the ability to read measurements, both imperial and metric

Physical Requirements

• Must be able to lift up to 75 pounds
• Manual dexterity to evaluate, install, and modify equipment

Other Requirements

• Must be at least 21 years old
• Must maintain a valid driver’s license and satisfactory driving record
• Willing to submit to a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program
• Willing to work a varied shift based upon business needs, including unscheduled overtime

West Marine offers a wide range of benefits, including medical/dental/vision, various voluntary benefits, a 401(k), and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.

Join us at West Marine and help us provide the best boating experience for our customers!