Ride Services Customer Support Specialist

AV Taxi Rides; Kansas City (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

PTO

Health, dental, and vision insurance

Career growth

Transit discounts

Stable schedule

Collaborative environment

Job summary

AV Taxi Rides in Kansas City is seeking a Customer Service Representative to join the team and support daily transportation operations. You will assist customers with ride bookings, answer inquiries, and coordinate with dispatch to ensure smooth service.

The role emphasizes strong communication, data entry accuracy, and a professional, customer-focused attitude in a fast-paced environment. Training is provided and a full-time schedule is offered.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Basic computer proficiency and data entry skills.
• Ability to multitask and work in a fast-paced environment.
• Professional and customer-focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist customers with ride bookings, scheduling changes, and service-related questions.
• Provide accurate information regarding transportation services and company policies.
• Coordinate with dispatch and operations teams to support customer needs.
• Update customer information within company systems.
• Deliver excellent customer service in every interaction.

Skills

Communication

Interpersonal skills

Data entry

Customer focus

Education

High school diploma or equivalent

Job description

AV Taxi Rides in Kansas City is seeking a Customer Service Representative to join the team and support daily transportation operations. You will assist customers with ride bookings, answer inquiries, and coordinate with dispatch to ensure smooth service.

The role emphasizes strong communication, data entry accuracy, and a professional, customer-focused attitude in a fast-paced environment. Training is provided and a full-time schedule is offered.