Ride Ops Supervisor, Full-Time

Owa-Parks-; Foley (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Owa-Parks- is seeking a Ride Ops Supervisor responsible for scheduling, training, and evaluating ride operators. The role will supervise locations, ensure safety procedures, and manage daily operations to deliver exceptional guest service.

You will train staff, respond to emergencies, monitor attraction readiness, and coordinate with maintenance while enforcing park policies and maintaining shift coverage. A valid driver’s license and 18+ eligibility are required.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Clear professional communication at all times.
• At least two years of supervisory experience in service, hospitality, or retail.
• Ability to work nights, weekends, and holidays; odd hours may be required.
• Must possess a valid state driver’s license.

Responsibilities

• Supervise ride locations and ensure procedures and safety steps are followed.
• Train, schedule, coach, and discipline team members with feedback and documentation.
• Respond to emergencies and assist with calls.
• Monitor ride areas and maintain situational awareness of operations.
• Provide clear safety guidance to guests and associates.
• Complete operational paperwork promptly.
• Notify maintenance of equipment issues for safe operation.
• Enforce park policies and maintain reliability by working assigned shifts.
• Assist with loading, unloading, control panel operation, crowd control, and area cleanliness.
• Ensure highest levels of guest service and safety at all times.
• Coordinate with maintenance to ensure attraction readiness.
• Perform other duties as assigned.

Skills

Supervisory experience

Communication

Flexibility

Education

High school diploma or GED

Job description

As a Ride Ops Supervisor, you will be responsible for scheduling, training, and evaluating ride operators.

DUTIES AND RESPONSIBILITIES

• Supervise ride locations and ensure all procedures and safety steps are followed
• Train, schedule, coach, and discipline team members with appropriate feedback and documentation
• Respond to and assist with emergency calls
• Regularly monitor ride attraction areas and maintain situational awareness of overall operation
• Give clear direction and assistance to guests and associates in regards to safety
• Accurately complete operational paperwork in a timely manner
• Notify maintenance of equipment issues necessary to ensure safe operation
• Follow and enforce all park and departmental policies and procedures
• Maintain reliability by working assigned shifts as scheduled
• Assist and support team members with all aspects of daily ride operations including, but not limited to, loading, unloading, control panel operation, crowd control, lost articles, and area cleanliness
• Ensure highest level of guest service at all times
• Ensure the safety of all guests and team members
• Proactively manage daily issues and maintain communication with the Ride Operations Manager
• Motivate and engage each team member
• Inspect attraction areas and ensure they meet safety standards
• Coordinate with the ride maintenance team to ensure attraction readiness
• Performs other duties as assigned

QUALIFICATIONS

• Must be at least 18 years old
• High school diploma or GED
• Ability to provide effective communication in a professional manner at all times
• Minimum of two year's supervisory experience within a service, hospitality, or retail industry
• Ability to work nights, weekends, and holidays to meet operational needs
• Must be willing to work odd and irregular hours
• Must possess a valid state driver’s license

Behaviors

Enthusiastic

Shows intense and eager enjoyment and interest

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.