Ride Operations Supervisor: Safe, Smooth Guest Experience

Splish Splash Water Park; Lancaster (Lancaster County); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Dutch Wonderland is seeking an energetic Rides Operation Supervisor to lead the rides team across the park. You will supervise daily ride operations, coach team members, and help ensure safety and guest experience standards are met.

Requirements include 1+ year supervisory experience, 1+ season in rides, English fluency (Spanish a plus), and completing the iROC certification during training. Flexibility for evenings, weekends, and holidays is required.

Formación

• 1+ years of supervisory experience in rides department.
• 1+ season of ride operations experience required.
• Must complete International Ride Operator Certification (iROC) during training.
• English required; Spanish or other languages a plus.

Responsabilidades

• Supervise the daily operations of the Rides team and any other assigned departments.
• Act as an approachable mentor and coach to all assigned team members.
• Become knowledgeable of essential duties of all rides positions and backfill these positions when needed.
• Participate in supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure all required meal and other breaks are given in accordance with PA law.
• Assist with team scheduling and timekeeping activities.
• Maintain knowledge of rides in a designated zone and step in when necessary.
• Ensure attractions open/close as scheduled by daily needs.
• Provide coverage so team members may take bathroom breaks.
• Enforce park policies, ride restrictions and safety protocols.
• Maintain calm and professional demeanor in tense or emergency situations.
• Report ride-related issues to management promptly.

Conocimientos

Supervisory experience

Team leadership

Educación

iROC certification

Descripción del empleo

Dutch Wonderland is seeking an energetic Rides Operation Supervisor to lead the rides team across the park. You will supervise daily ride operations, coach team members, and help ensure safety and guest experience standards are met.

Requirements include 1+ year supervisory experience, 1+ season in rides, English fluency (Spanish a plus), and completing the iROC certification during training. Flexibility for evenings, weekends, and holidays is required.