Dutch Wonderland Ride Operation Supervisor

Splish Splash Water Park; Lancaster (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Job summary

Dutch Wonderland is seeking an energetic Rides Operation Supervisor to lead the rides team across the park. You will supervise daily ride operations, coach team members, and help ensure safety and guest experience standards are met.

Requirements include 1+ year supervisory experience, 1+ season in rides, English fluency (Spanish a plus), and completing the iROC certification during training. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1+ years of supervisory experience in rides department.
• 1+ season of ride operations experience required.
• Must complete International Ride Operator Certification (iROC) during training.
• English required; Spanish or other languages a plus.

Responsibilities

• Supervise the daily operations of the Rides team and any other assigned departments.
• Act as an approachable mentor and coach to all assigned team members.
• Become knowledgeable of essential duties of all rides positions and backfill these positions when needed.
• Participate in supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure all required meal and other breaks are given in accordance with PA law.
• Assist with team scheduling and timekeeping activities.
• Maintain knowledge of rides in a designated zone and step in when necessary.
• Ensure attractions open/close as scheduled by daily needs.
• Provide coverage so team members may take bathroom breaks.
• Enforce park policies, ride restrictions and safety protocols.
• Maintain calm and professional demeanor in tense or emergency situations.
• Report ride-related issues to management promptly.

Skills

Supervisory experience

Team leadership

Education

iROC certification

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique,all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Rides Supervisor will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience.

This position’s duties include – but are not limited to – assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.

We are currently looking for a:

Dutch Wonderland Ride Operation Supervisor

Roles & Responsibilities:

Operations Supervisor Roles and Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Rides team and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary
• Ensures that attractions open and close at the proper times established by the operational needs of the day
• Provides direct support to other rides team members by making rounds throughout the park to check on their needs
• Manages guest feedback and escalates complaints or issues to the proper authorities, when appropriate
• Provides coverage so that team members may take bathroom breaks
• Enforces Park policies, ride restrictions and ride recommendations
• Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings
• Maintains a sense of calmness and professionalism during tense, escalated or emergency situations
• Reports ride related issues and failures to management promptly
• Maintains constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Promptly notifies the security team or the park operator of team member and guest injuries or emergencies
• All other duties assigned by leadership

Education & Experience:

• There is no minimum education requirement.
• 1+ years of previous supervisory experience desired
• 1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
• All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course.

Languages: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and also work well with other team members and supervisors

Physical Requirements:

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to reach above shoulders throughout the workday
• Ability to remain on feet for majority of the workday
• Ability to climb or descend stairs for some coasters, rides, and attractions
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to see details of objects that are more than a few feet away

Working Conditions:

• Frequent interaction a variety of motorized and chain-driven rides and attractions
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments