Ride-Driven Retail Supervisor — Elevate Rider Experience

Specialized Bicycles, Inc.; Rancho Cucamonga (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

HSA

Disability insurance

Life insurance

401(k) with match

Paid holidays

Job summary

Specialized Bicycles, Inc. is seeking a Supervisor for our Incycle location in Rancho Cucamonga, CA. You will lead store staff, provide rider-focused service, and ensure exceptional in-store experiences to help riders ride longer and better.

The role emphasizes world-class customer service, teamwork, and maintaining store standards, with weekend shifts and on-site duties as a priority. We value passion for cycling and strong communication.

Qualifications

• Experience in customer service within a bike shop or retail environment.
• Excellent communication with riders and team members.
• Ability to work weekends as required.
• Proven ability to meet sales and service goals.
• Strong interpersonal skills and a passion for cycling.

Responsibilities

• Deliver world class rider-service to drive sales and rider satisfaction.
• Engage with riders, listen to needs, and offer informed options.
• Inspire riders with a positive purchase experience and brand advocacy.
• Maintain visual merchandising standards and keep areas clean and organized.
• Perform opening/closing duties and assist when manager is absent.

Skills

Customer service

Communication

Retail sales

Bike shop experience

Team leadership

Attention to detail

Weekend availability

Job description

Specialized Bicycles, Inc. is seeking a Supervisor for our Incycle location in Rancho Cucamonga, CA. You will lead store staff, provide rider-focused service, and ensure exceptional in-store experiences to help riders ride longer and better.

The role emphasizes world-class customer service, teamwork, and maintaining store standards, with weekend shifts and on-site duties as a priority. We value passion for cycling and strong communication.