Rheumatology Medical Assistant — Pharmacy & Access Specialist

Ochsner Health; Baton Rouge (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Ochsner Health in Baton Rouge is seeking a Pharmacy Technician to assist providers by ensuring patients’ medication adherence, monitoring, and authorization processes. You will support medication history documentation in the EHR and coordinate with pharmacists and clinics to resolve discrepancies.

The role demands 2 years’ experience in pharmacy-related work, relevant certifications, and strong computer and math abilities. Remote/hybrid work options may apply; apply via our careers site.

Qualifications

• High School Diploma or equivalent required.
• 2 years of experience as a pharmacy technician, medical intake, or healthcare employee working with medications.
• PTCB Certification or ASHP Medication History Certificate within 6 months.
• Proficiency in using computers, software, and web-based applications.
• Knowledge of pharmaceutical mathematics.
• Effective verbal and written communication.
• Ability to operate standard pharmacy and office equipment.

Responsibilities

• Processes patient on-boarding.
• Coordinates with providers and patients to assess eligibility for financial support.
• Navigates the medication authorization process.
• Obtains and clarifies patients' home/chronic medication.
• Uses the EHR to input patients’ home/chronic medication lists.
• Communicates discrepancies identified via the medication history process with the pharmacist and makes clarifications with the patient and prescribers as needed.
• Collects patients’ prescription benefit information.
• Communicate and direct all questions or inquiries from patient or families that are outside the scope of taking the medication history to the appropriate caregivers or staff.
• Provides high quality customer service to patients, family members, and care team members.
• Documents all appropriate findings into the EHR for ease of collaboration amongst providers, support staff, and other refill clinic staff.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Skills

Pharmacy software

Pharmaceutical math

Communication skills

Office equipment operation

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

Ochsner Health in Baton Rouge is seeking a Pharmacy Technician to assist providers by ensuring patients’ medication adherence, monitoring, and authorization processes. You will support medication history documentation in the EHR and coordinate with pharmacists and clinics to resolve discrepancies.

The role demands 2 years’ experience in pharmacy-related work, relevant certifications, and strong computer and math abilities. Remote/hybrid work options may apply; apply via our careers site.