RGXC Rental Technician

Mt. Washington Pediatric Hospital; Soda Springs (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free ski & tubing passes

50% off food at restaurants

Hotel discounts

Employee ski reciprocal programs

Employee discounted lift tickets for/f

Family & friends lift ticket discounts

Job summary

Sugar Bowl Resort in Soda Springs, CA is seeking Rental Technicians to help guests select and correctly fit ski and snowshoe equipment. You will process rentals through POS systems, verify guest information, and ensure safety before guests head to the trails.

Training is provided and a passion for snow sports is a plus. Typical shifts require weekend and holiday availability in a fast-paced, team-oriented environment.

Qualifications

• Friendly, approachable, and genuinely enjoy helping guests.
• Strong customer service and communication skills.
• Basic computer literacy required.

Responsibilities

• Welcome guests and help select and fit ski, boot, and pole equipment.
• Ensure guests are safely outfitted before hitting the trails.
• Process rental products and add-ons through POS and rental systems.
• Verify guest information and payments before completing transactions.
• Assist with shop operations and cross-train in other departments as needed.

Skills

Customer service

Communication

Basic computer literacy

Team player

Fluent in English

Flexible schedule

Tools

POS system

Job description

• Location 9411 Pahatsi Rd,Soda Springs, CA, 95728,United States
• Base Pay $20.00 - $23.00 / Hour
• Job Category RGXC, Rentals
• Employee Type 2B (Seas FT)

Contact information

Description

Love gear? Love people? This one's for you. Royal Gorge is looking for hands-on, guest-focused Rental Technicians to help set our guests up for the best possible day on the trails. Whether it's a first-timer getting into their first pair of boots or a family getting the whole crew outfitted, you'll be the person who makes it happen - with expertise, efficiency, and a great attitude. You'll work in a fast-moving, team-oriented environment where no two days are exactly alike, and where your knowledge of Nordic ski equipment directly shapes the guest experience. All necessary training is provided, and a passion for snow sports is a definite plus.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• Friendly, approachable, and genuinely enjoy working with people of all ages and abilities
• Strong customer service and communication skills
• Basic computer literacy - required
• Comfortable in a fast-paced, hands-on work environment
• Open to learning new skills and supporting other departments as needed - a versatile, team-first mindset
• Flexible schedule including weekends and holidays - required
• Must be fluent in English
• Previous experience with Cross Country ski equipment or snowshoe equipment - preferred
• Passionate about cross country skiing or the snow sports industry - preferred

What You'll do:

• Welcome guests warmly and assist them in selecting and properly fitting ski, boot, and pole equipment.
• Ensure every guest is safely and correctly outfitted before heading onto the trails.
• Accurately process rental products, upgrades, add-ons, and other transactions through the point-of-sale and rental systems.
• Verify guest information, rental dates, equipment selections, waivers, and payment details before completing each transaction.
• Check rental equipment in and out efficiently and accurately while maintaining a positive and professional attitude.
• Explain rental options, equipment features, pricing, and policies to help guests select the products that best meet their needs.
• Perform basic ski and snowshoe equipment adjustments and binding checks as needed.
• Maintain a clean, organized, and safe work environment throughout each shift.
• Stay informed about current equipment offerings, resort products, industry trends, and rental shop procedures.
• Promote a positive and memorable guest experience through friendly, efficient, and professional service.
• Arrive on time, in uniform, and prepared to contribute to a productive and team-oriented shift.
• Support teammates during peak periods and assist with shop operations, inventory, and other duties as assigned.
• Cross-train and lend a hand in other departments as needed, including Guest Services, Cafe, and snow removal, building a broader understanding of resort operations beyond the rental shop.
• Take advantage of opportunities to learn new skills across the resort, supporting a well-rounded, team-first approach to the guest experience.
• Perform additional duties as directed by the Ski School and Events Manager

Physical Requirements:

• Comfortable standing, moving, bending, and kneeling for extended periods during a full shift
• Capable of lifting and carrying ski and snowshoe equipment weighing up to 50 pounds
• Able to work in a fast-paced indoor environment with high guest volume during peak periods
• Comfortable performing repetitive tasks such as boot fitting, binding adjustments, and equipment handling throughout the shift
• Willing and able to assist with light cleaning and shop maintenance duties as needed
• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Employee Assistance Program (EAP)
• Free ski and tubing passes for employees
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.