RGXC Guest Services Associate

Mt. Washington Pediatric Hospital; Soda Springs (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k plan

Free ski and tubing passes

Employee lift ticket discounts

50% off food

Hotel discounts

Employee ski reciprocal programs

Free group lessons

Job summary

Sugar Bowl Resort is seeking enthusiastic Guest Services Associates for the upcoming winter season. In this guest-facing role, you will assist guests at the point of sale, focusing on tickets, passes, and ski school products while delivering exemplary customer service.

You will learn the resort’s ticketing system, handle daily transactions, greet guests, and support rentals and other guest services. Weekend and holiday availability is required.

Qualifications

• Excellent communication and friendly professional demeanor.
• Willingness to learn ticketing and pricing.
• Fluency in English and ability to pass background check.
• Availability on weekends and holidays.

Responsibilities

• Sell and process resort products at ticketing/POS.
• Welcome guests at service locations.
• Assist with rentals, boot fitting, and basic ski teching.
• Answer questions via in-person, phone, or email.
• Manage lost-and-found items.
• Maintain clean, organized work area.

Skills

Communication skills

Team player

Ticketing system

Computer experience

Work ethic

English fluency

Background check

Weekend availability

Tools

Ticketing/POS system

Job description

• Location 9411 Pahatsi Rd,Soda Springs, CA, 95728,United States
• Base Pay $20.00 - $23.00 / Hour
• Job Category RGXC, Guest Services
• Employee Type 2B (Seas FT)

Contact information

Description

Royal Gorge Cross Country, Sugar Bowl's Nordic ski area, is seeking enthusiastic Guest Services Associates for the upcoming winter season! Associates will assist our guests at the point of sale, focusing on day tickets, season pass, and ski school products. In this guest-facing role, you will provide guests with appropriate tickets/passes, Ski School information, and general resort information while always delivering exemplary customer service in all situations. This position requires availability on weekends and holidays and is a key part of the first impression Royal Gorge makes on every guest.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• Excellent communication skills with a warm and professional demeanor
• Open to learning new skills and supporting other departments as needed — a versatile, team-first mindset
• Ability to learn the ticket selling computer system, full product lineup, and current pricing
• Some computer experience preferred
• A strong work ethic and ability to handle multiple tasks at once
• Must be fluent in English
• Must be able to pass a background check
• Availability required on weekends and holidays

What You'll do:

• Maintain a thorough knowledge of all products, including tickets, rentals, lessons, resort services, pricing, ski team, clinics and events.
• Accurately sell and process resort products through the ticketing and point-of-sale system.
• Welcome guests and provide assistance at indoor and outdoor guest service locations.
• Support rental operations, including boot fitting, equipment setup, and basic ski or snowboard teching.
• Assist with guest communications by responding to questions in person, by phone, email, or other communication channels.
• Manage lost-and-found items, including documenting, organizing, storing, and helping reunite guests with lost belongings.
• Resolve guest questions and concerns in a courteous, patient, and solutions-focused manner.
• Maintain a clean, organized, and professional work environment.
• Build positive and cooperative working relationships with team members and other resort departments.
• Assist with occasional snow removal, shoveling, and other operational duties as needed.
• Cross-train and lend a hand in other departments as needed, including Cafe, rental shop, and snow removal.
• Take advantage of opportunities to learn new skills across the resort, supporting a well-rounded, team-first approach to the guest experience.
• Perform additional duties as directed by the Supervisor or Manager.

Physical Requirements:

• Comfortable standing, moving, bending, and kneeling for extended periods during a full shift
• Capable of lifting and carrying ski and snowboard equipment weighing up to 50 pounds
• Able to work in a fast-paced indoor environment with high guest volume during peak periods
• Comfortable performing repetitive tasks such as boot fitting, binding adjustments, and equipment handling throughout the shift
• Willing and able to assist with light cleaning and shop maintenance duties as needed

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Employee Assistance Program (EAP)
• Free ski and tubing passes for employees
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.