Rentals Supervisor

Mt. Washington Pediatric Hospital; Norden (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401k after 1000 hours

Employee Assistance Program

Free ski and tubing passes

50% off food at restaurants

Free group ski lessons

Employee lift ticket discounts

Lift ticket discounts at other resorts

Hotel discounts

Ski equipment discounts

Job summary

Sugar Bowl Resort is seeking a Rentals Supervisor to lead the daily operations of our Rental Shop. You will mentor a team, balance hands-on leadership with efficiency, and ensure guests leave with the right gear and a great first impression.

In this on-site role in California, you’ll oversee staff scheduling, inventory, bindings calibration, and repair coordination, while partnering with Hotel, Village Services, and Groups Sales to deliver a seamless guest experience and uphold safety and

Qualifications

• Experience managing a rental shop or similar guest-facing operation.
• Strong organizational and communication skills.
• Proactive, hands-on leadership with mentoring ability.
• Ability to resolve guest concerns professionally and calmly.

Responsibilities

• Oversee daily rental shop operations and guest experience.
• Train and support the team to perform at their best.
• Address guest questions with timely, thoughtful resolutions.
• Manage staff timekeeping and scheduling per policy.
• Maintain equipment and inventory, including bindings calibration.
• Coordinate with Hotel/Village Services for rentals.
• Collaborate with Groups Sales and Guest Services for events.
• Uphold safety and cleanliness standards.

Skills

Leadership

Staff Mentoring

Organization

Customer Service

Communication

Tools

RTP POS

Job description

• Base Pay $23.00 - $26.00 / Hour
• Job Category Rentals
• Employee Type 2B (Seas FT)

Contact information

• Name Hiring Manager: Phoenix Rogers
• Email [e-mail]

Description

Sugar Bowl Resort is seeking a motivated, guest-focused Rentals Supervisor to lead the daily operations of our Rental Shop. This role is perfect for someone who thrives in a fast-paced environment, loves mentoring a team, and takes pride in creating memorable experiences for every guest who walks through the door. You'll balance hands‑on leadership with a sharp eye for efficiency, ensuring the shop runs smoothly and guests leave with the right gear and a great first impression of Sugar Bowl.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• You've got at least one season of rental shop experience
• Familiar with RTP POS and Tech modules (or similar rental systems)
• Bring excellent organizational and communication skills to everything you do
• Lead with strong interpersonal skills and a proactive, hands‑on style
• Handle guest concerns with professionalism, patience, and care
• Detail-oriented, with a genuine commitment to safety and cleanliness
• You have supervisory or lead experience - bonus points if you love mentoring others

What You’ll do:

• Oversee daily rental shop operations, creating a smooth and welcoming experience for every guest
• Supervise, train, and support your team to help them grow and perform at their best
• Address guest questions and concerns with timely, thoughtful resolutions - including escalated issues
• Manage staff timekeeping and scheduling in line with company policy
• Keep the shop clean, organized, and running like a well‑oiled machine, with equipment in top working condition
• Track and maintain rental inventory to meet guest demand and industry standards
• Keep rental ski bindings properly calibrated
• Help oversee and coordinate equipment repairs
• Champion a culture of safety, making sure the whole team follows company policies and procedures
• Partner with Hotel and Village Services teams to coordinate rentals for homeowners and hotel guests
• Work closely with Group Sales to anticipate and prepare for group rentals and special events
• Work closely with Guest Services and Tuning and Repair shop
• Stay current on company practices, departmental protocols, and applicable labor laws
• Take initiative and operate independently in the Rental Manager's absence
• Support strong communication across departments to help deliver a seamless guest experience
• Pitch in with occasional snow removal and other physical tasks as needed

Physical Requirements:

• Ability to stand, bend, and move around the workshop for extended periods, up to 8 hours per shift
• Capable of regularly lifting and carrying equipment up to 50 lbs
• Ability to safely operate power tools and tuning machinery
• Comfortable working outdoors in cold, winter weather conditions for extended periods
• Manual dexterity for precise equipment repair and tuning work
• Able to walk and stand safely on varied terrain, including snow and ice
• Willing and able to shovel snow as needed
• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Employee Assistance Program (EAP)
• Free ski and tubing passes for employees
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.