RF & Electronics Service Technician - TV & IP Support

PDi Communication Systems, Inc.; Springboro (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

PDi Communication Systems, Inc. is seeking a technical support specialist to respond to customer needs via phone or email about QAM, Analog and IP-TV. This role emphasizes clear communication and accurate data entry in Hubspot and Epicor, with a focus on timely issue resolution.

You will work in a call-center style environment, troubleshoot basic TV systems, RF and IP technology, update jobs, and coordinate parts using the warehouse for shipping and repairs, with occasional customer-site visits.

Qualifications

• 2–4 years of technical support experience.
• Experience with CRM software and database access.
• Willingness to visit customer sites occasionally.
• Ability to meet deadlines and handle stress.

Responsibilities

• Provide technical support to customers by phone or email.
• Troubleshoot basic TV systems, RF and IP technologies.
• Update jobs and track work completed.
• Report quality issues with detailed descriptions.
• Continuously improve service processes.
• Perform other duties as required.

Skills

Technical Support

Customer Communication

Time Management

Tools

Hubspot

Epicor

Ring phone system

Job description

PDi Communication Systems, Inc. is seeking a technical support specialist to respond to customer needs via phone or email about QAM, Analog and IP-TV. This role emphasizes clear communication and accurate data entry in Hubspot and Epicor, with a focus on timely issue resolution.

You will work in a call-center style environment, troubleshoot basic TV systems, RF and IP technology, update jobs, and coordinate parts using the warehouse for shipping and repairs, with occasional customer-site visits.